Lead Field Service Representative
- Respond to and resolve highly complex technical issues and service calls.
- Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
- Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
- Manage and coordinate technical projects, including installations, upgrades, and system integrations.
- Provide technical guidance and training to Operators.
- Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
- Accurately document service activities and maintain detailed records.
- Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Provide excellent customer service and ensure customer satisfaction.
- Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.
- Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanical engineering) or equivalent experience.
- 5+ years of experience in a field service, plant production or technical support role.
- Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.
- Strong problem-solving, analytical, and critical thinking skills.
- Excellent communication, interpersonal, and leadership abilities.
- Ability to train and mentor a team of Operators.
- Project management skills and experience are preferred.
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