Account Service Representative

A top client is seeking a results-driven Account Service Representative (ASR) in Dallas, TX to manage and grow a portfolio of commercial landscape maintenance clients. This role is ideal for a customer-focused professional with experience in account management, sales, and commercial landscaping services.

As the ASR, you serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery, strong client relationships, and consistent enhancement and ancillary revenue growth. This position partners closely with Operations to ensure service excellence, customer retention, and long-term account success.

As the ASR, you are responsible for:

Client Relationship Management

· Serve as the primary contact for assigned HOA, commercial, retail, and industrial landscaping clients

· Conduct regular site walks, client meetings, and performance reviews

· Prepare and deliver professional account updates and follow-ups

· Build strong relationships with property managers, board members, and key stakeholders

· Proactively resolve service issues in coordination with Operations

· Act as a trusted advisor by recommending service strategies aligned with client goals and budgets

· Manage client expectations related to scope, seasonal changes, and weather impacts

Revenue Growth & Enhancement Sales

· Identify, propose, and close landscape enhancement opportunities

· Develop annual enhancement plans for key accounts

· Maintain a consistent proposal pipeline within Aspire CRM

· Drive attachment rate and ancillary revenue growth

· Collaborate with Operations to ensure accurate project scoping and execution

Customer Retention & Account Health

· Own customer retention for assigned accounts

· Conduct periodic account health reviews evaluating satisfaction, service quality, and financial performance

· Monitor customer feedback, service trends, and complaints to identify at-risk accounts early

· Implement retention and recovery strategies as needed

· Lead contract renewals and scope adjustments

· Document retention strategies and outcomes in CRM

Internal Collaboration & Reporting

· Work closely with Branch Managers, Production Managers, and field teams

· Participate in weekly sales, account review, and forecasting meetings

· Support onboarding of new accounts by confirming scope, schedules, and expectations

· Maintain clean and accurate CRM data, activity tracking, and reporting

· Provide leadership feedback on operational capacity and service challenges

To be successful in the role, you must possess:

· Bachelor’s degree in Business Administration or a related field, or equivalent industry experience

· Minimum 2 years of experience in sales or account management

· Preferred experience in commercial landscaping, construction, or related service industries

· Strong understanding of: commercial landscape maintenance, lawn care and irrigation systems, landscape enhancements and renovation services strongly preferred

· Proficiency in Microsoft Office Suite

· CRM experience (Aspire preferred)

· Strong customer service and relationship management skills

· Detail-oriented with excellent follow-through

· Initiative-driven and results-focused

· Effective negotiation and consultative selling abilities

· Strong verbal and written communication skills

· Ability to manage multiple accounts and priorities

Why Join Our Client?

· Opportunity to manage high-value commercial accounts

· Strong partnership between Sales and Operations

· Performance-driven culture with growth opportunities

· Ability to make a measurable impact on customer satisfaction and revenue growth

A competitive compensation package is offered as well which includes a base of 50-75K plus uncapped commissions

If you feel that you are a strong fit for this opportunity, please apply today!