Call Center Success Manager
- Lead the Team: Manage and coach a growing team of appointment setters to meet daily, weekly, and monthly KPIs.
- Own the Numbers: Monitor call conversion rates, appointment volume, lead response times, and team productivity.
- Train & Develop: Build training programs, scripts, and talk tracks to ensure consistent customer interactions and high conversion.
- Improve Operations: Identify performance gaps and implement processes to improve efficiency and customer experience.
- Manage Tools & Systems: Oversee CRM usage and ensure proper tracking and pipeline management.
- Collaborate with Leadership: Work closely with company leadership to align goals, report on team performance, and scale the department.
- Work the Floor: Be present and active with the team — listening to calls, giving live feedback, and making sure the energy stays high.
- Experienced Leader: Call center leadership role, managing high-volume outbound or inbound sales/appointment teams.
- Data-Driven: Strong understanding of call metrics, lead management, and using data to make decisions.
- Operationally Sharp: You think in systems and processes, and you're not afraid to roll up your sleeves to fix inefficiencies.
- Coaching-Minded: Passionate about developing people, giving feedback, and creating a winning team culture.
- Flexible & Reliable: Willing to work Monday–Friday, with weekend availability based on business needs (between 7:00 AM – 9:30 PM CST).
- Tech-Friendly: Comfortable with CRM tools and can quickly adapt to new platforms.
- Build Something: Be part of building a department that will fuel the company’s next stage of growth.
- Grow With Us: Clear path to higher leadership as the department and company scale.
- High Impact: Your leadership directly impacts revenue, performance, and customer experience.
- Strong Team Culture: No micromanagement — just a team of people who want to win and support each other while doing it.
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