Senior Solution Architect - Agentforce
Senior Solution Architect - Agentforce
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Job Title: Solution Architect - AgentForce Implementation (Service Cloud) Location: Hybrid, Plano TX (Relocation assistance offered) Employment Type: Full-Time Compensation: $185,000+ About the Role: We are seeking a seasoned Strategic Solution Architect with deep expertise in Salesforce Service Cloud to lead the implementation of AgentForce . This role is critical to ensuring a scalable, secure, and high-performing solution that aligns with business goals and enhances agent productivity and customer experience. Key Responsibilities:- Lead the end-to-end architecture and design of the AgentForce implementation within Salesforce Service Cloud.
- Collaborate with cross-functional teams including business stakeholders, Salesforce developers, system integrators, and product owners to define and deliver strategic solutions.
- Translate business requirements into scalable technical designs that leverage Salesforce best practices.
- Ensure integration of AgentForce with existing Salesforce orgs, data models, and third-party systems.
- Provide architectural governance, technical leadership, and mentorship to delivery teams.
- Define and enforce standards for data security, performance optimization, and system reliability.
- Drive roadmap planning, gap analysis, and solutioning for future enhancements and scalability.
- Act as the primary point of contact for architectural decisions and escalation during implementation phases.
- 7+ years of experience in enterprise architecture, with a strong focus on Salesforce platforms.
- Proven experience implementing Salesforce Service Cloud solutions at scale.
- Deep understanding of Salesforce data architecture, security models, and integration patterns.
- Experience with AgentForce or similar agent enablement platforms is highly preferred.
- Strong communication and stakeholder management skills.
- Salesforce certifications such as Application Architect or System Architect are a plus.
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