Patient Advocate III

Job Description

Job Description

Description:

Patient Advocate III

Epic Pain Management

About Us

Epic Pain Management is committed to providing compassionate, high-quality care through innovative pain management solutions. Our goal is to make every patient experience seamless, supportive, and empowering—from initial consultation through procedure and recovery.

Why Join Epic?

At Epic, every interaction matters. As a Patient Advocate on our Procedure Team, you will play a critical role in coordinating procedures and ensuring patients feel informed, supported, and confident throughout their care journey. You’ll work alongside a collaborative, patient-centered team that values professionalism, efficiency, and growth.

Our benefits include:

• Paid time off, paid holidays, and 401(k) with a 4% employer match
• 80% employer-paid medical insurance for employees, with optional dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

Role Overview

We are seeking a bilingual (English/Spanish) Patient Advocate to join our Procedure Team at our headquarters in San Antonio, TX. This role is primarily responsible for coordinating and scheduling patient procedures and post-procedure follow-up appointments.

This position is ideal for a compassionate, organized professional who thrives in a fast-paced medical environment and is passionate about delivering a smooth, positive patient experience.

• Schedule: Full-Time | Monday–Friday, 8:00 AM – 5:00 PM
• Location: Onsite | North San Antonio, TX (Airport Area)
• Dress Code: Scrubs or business casual

Key Responsibilities

• Coordinate and schedule patient procedures and post-procedure follow-up appointments
• Serve as a primary point of contact for assigned patients throughout the procedure scheduling process
• Maintain clear, professional, and timely communication with patients, providers, and internal teams
• Manage and update tracking spreadsheets and scheduling systems daily
• Document all patient interactions accurately in the electronic medical record (EMR)
• Ensure patient records, scheduling details, and documentation are accurate and complete
• Arrange patient transportation to and from procedures using Uber Health when needed
• Collaborate closely with providers, clinical staff, and administrative teams to ensure seamless coordination of care
• Uphold HIPAA compliance and protect patient confidentiality at all times
• Support overall workflow efficiency and patient satisfaction within the Procedure Team

Qualifications and Requirements

• Bilingual in Spanish and English strongly preferred
• Medical Assistant certification or relevant clinical experience strongly preferred
• Prior experience in patient scheduling, patient services, medical coordination, or healthcare administration required
• Experience in pain management, personal injury, surgical scheduling, or procedure coordination preferred
• Familiarity with EMR systems (Athena preferred)
• Knowledge of ICD-10 coding is a plus
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional, dependable, and patient-focused demeanor