Bilingual Medical Front Desk Specialist

Job Title: Bilingual Medical Front Desk Specialist

Location: Pasadena, TX / Pearland, TX

Industry: Healthcare / Specialty Medical Practice

Pay: $20 – $23 / hour, based on experience

Job Type: Contract-to-Hire

Benefits: This position is eligible for medical, dental, vision, life insurance and 401k.

Job Description:

The Bilingual Front Desk Specialist will support daily clinic operations through patient check-in, check-out, scheduling, registration, payment collection, and insurance-related tasks. Team members rotate through different front office functions, so candidates should be comfortable learning multiple workflows and assisting wherever coverage is needed.

This is a high-volume environment supporting multiple providers and requires someone who is organized, dependable, and confident communicating with patients in both English and Spanish.

Key Responsibilities:

• Check patients in and out for scheduled appointments.
• Schedule and reschedule patient appointments.
• Update patient demographics and registration information.
• Work assigned Epic work queues and resolve missing registration information.
• Review referral status and schedule patients once appropriate documentation is received.
• Identify missing authorizations and communicate issues to the appropriate team.
• Collect co-pays, deductibles, coinsurance, and other patient balances.
• Explain basic patient financial responsibility and payment expectations.
• Process patient payments accurately within the EMR.
• Assist with front desk coverage across multiple clinic functions.
• Maintain efficient patient flow in a high-volume specialty practice.
• Provide professional and friendly customer service to patients, providers, and team members.

Requirements:

• Bilingual in English and Spanish required – must be able to read, write, and speak both languages.
• Medical front desk, patient access, or medical receptionist experience required.
• Epic experience highly preferred.
• Candidates must be comfortable attending required Epic training.
• Experience with insurance terminology and patient financial responsibility strongly preferred.
• Must understand the basics of co-pays, deductibles, and coinsurance.
• Procedure scheduling experience is a plus but not required.
• Strong customer service and communication skills.
• Ability to multitask and stay organized in a high-volume clinic.

Additional Details:

• Schedule: Monday–Friday with shifts varying based on front desk rotation
• Typical shifts range from 7:30 AM–5:30 PM
• Work Model: 100% onsite
• Assignment Type: Contract-to-Hire
• Environment: High-volume specialty physician clinic
• Patient Volume: Can reach approximately 80–100 patients per day during peak provider schedules
• Candidates should be flexible to occasionally support a nearby clinic location when coverage is needed.
• Attire: Black scrubs

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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