Reservations Coordinator

Press space or enter keys to toggle section visibility

Job summary – The Reservations Coordinator is responsible for all aspects of the hotel’s reservations, as well as travel agent commissions, profile data accuracy and relationship with third party online travel partners.

Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Monitoring Canary platform to ensure all credit card authorizations are entered onto reservations.
• Assisting with pre-mailing guests, including information relevant to enhance guest experience
• Daily maintenance of new, modified or cancelled bookings as well as taking appropriate deposits.
• Clean up reservations in PMS (profile data, upkeep of profile notes, etc.), including adding appropriate traces to ensure optimal guest experience
• Ensures that all ETAs are acquired for upcoming reservations
• Ensure billing and routing on each reservation is accurate and noted.
• Review all OTA bookings both in our PMS and on the online portal ensure accuracy of data.
• Maintain a working knowledge of Synxis Reservations system, Cendyn, Opera Cloud and all other relevant systems to ensure reservations accuracy.
• Maintain knowledge of available room inventory and general revenue management principles.
• Identify potential upsell opportunities in order to maximize room & ancillary revenues.
• Ensure travel agent commissions are paid weekly, and all inquiries are responded promptly.
• Being able to tackle different projects consecutively, including being able to pivot due to last minute operational.
• Remaining calm under pressure situations.

This list of essential functions is not exhaustive and may be supplemented as necessary.

Experience –

• Minimum two year’s hotel reservations, front office or guest relations experience in luxury hotels.

General Skills –

• Excellent organizational skills, flexibility.
• Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
• Excellent telephone etiquette.
• Tact and good judgment and proven experience interacting with customers and hotel management.

Technical Skills –

• Proficiency with Microsoft Office essential

• Experience with hotel PMS systems and other operational systems strongly preferred

Education or Certification -

• College Degree preferred, or equivalent experience

Language -

• Required to speak, read and write English, with fluency in other languages preferred

Physical Requirements -

• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 30 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

Others –

• While this is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.