Customer Service Specialist
Are you passionate about delivering exceptional customer experiences? Do you take pride in solving problems, answering questions, and creating a smooth experience for others, especially in a dynamic, fast-paced environment?
We’re searching for a Customer Service Specialist to join our client’s growing team in Dallas. In this role, you’ll be the first point of contact for residents and prospects, playing a key role in supporting leasing operations, resolving account questions, and ensuring resident satisfaction. This isn’t your average call center role… You’ll be empowered to take ownership of each interaction and contribute to a truly service-first culture. About the Company: Our client is a full-service SFR (Single-Family Residential) platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. With a strong presence in Dallas and beyond, they are committed to respectful resident engagement, operational excellence, and maintaining beautiful homes for thousands of families. What You’ll Do:- Deliver best-in-class service to residents and prospects through phone, email, and portal support
- Manage incoming calls with professionalism, empathy, and efficiency — directing inquiries to the right internal contacts
- Assist with online portal use, including account access, ledger questions, and troubleshooting
- Provide smart home account assistance (lock setup, code issues, and app navigation)
- Complete welcome calls and emails to new residents to ensure a smooth onboarding experience
- Collaborate with internal departments to resolve escalated issues with care and urgency
- Stay organized, meet deadlines, and maintain exceptional accuracy across all tasks
- Contribute to a positive, proactive, and resident-focused office environment
What You Bring:
- 1+ year of customer service or administrative experience
- Bonus points if you’ve worked in property management or used property management software
- High School Diploma or GED required
- Ability to remain calm under pressure and handle escalated calls with grace
- Excellent communication skills—written and verbal
- Tech savvy, with intermediate knowledge of Microsoft Office (Word, Excel, Outlook) and Adobe
- Detail-oriented with a knack for time management and problem solving
- A collaborative, self-directed, and highly motivated mindset
Equal Opportunities and Other Employment Statements:
Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here:
Recommended Jobs
Inplant Ink room Manager
Job Description Job Description Company Description In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make. We’re globally re…
Community Engagement Manager
Summary : The Community Engagement Manager provides strategic leadership and oversight for community engagement efforts across the 13-county Gulf Coast region. This role supervises and supports the …
Technical Operator
Why Tosca? Tosca is an essential business with NO plant closings, furloughs, or business cutbacks. We also offer: COVID clean facilities Pay Rate of $18.26/hour plus $1.00 shift differe…
Government and Public Sector - Service Delivery Center - Assurance - Manager
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and…
Senior Product Manager
Affinity is a division of Match Group that drives our fastest-growing dating and social products. Every month, millions of users come to our Affinity apps like BLK, Chispa, Yuzu, Upward and Salams, t…
Cyber Analyst III
Description: ENG- Are you an innovative engineer ready to tackle exciting challenges? Whether you specialize in mechanical, electrical, aerospace, or any other field of engi…
Category Manager, Coverstore (Hybrid)
This is a hybrid position working three days in the office in Carrollton, Texas. At Coverstore , our mission is to protect what you love. We are passionate about creating the highest quality cov…
Senior Web Developer - USA
What We Do: As the world's number 1 open source HR software, we know we have a strong product. With over 3 million global users, we are looking to expand our client base. We have built software th…
New Grad Field Engineer I- For Current or Previous HNTB Interns Only- Central Division
What We're Looking For For Current or Previous HNTB Interns ONLY. At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a…