Commercial Loans - Servicing System Support

FICS, is on the lookout for a dynamic Commercial Loan Servicing Software - System Support member to join our team with commercial servicing escrow administration, commercial servicing asset management, commercial servicing investor reporting and/or IRS reporting experience to help our customers get the most out of our commercial mortgage loan servicing software to service commercial loans on a daily basis.

Being a Commercial Servicing System Support member is a customer-centric role where you’ll be the first point of contact for high-quality  commercial mortgage loan servicing  system support — helping clients simplify complex workflows and keep their operations running smoothly. Your guidance directly influences our customers’ efficiency and success. You’ll not only support users by phone and email in a fast-paced environment, but will also  train customers  on FICS’ proprietary software,  deliver regular product webinars , present sessions at our Annual Users’ Conference, and partner with internal teams to  test new and enhanced functionality  as part of our quality assurance process.

Requirements

What you bring:

• 1-2 years of experience as a commercial mortgage loan servicer.
• A solid understanding of commercial mortgage loan servicing . Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus.
• Exceptional verbal and written communication skills are a must.
• Excellent interpersonal and presentation skills , as well as an eagerness to learn.
• Technical proficiency in learning robust software systems.
• Natural problem-solving skills.
• Ability to travel across the U.S., when needed.

Benefits

At FICS, we put our Family of Customers first—and we’ve delivered meaningful competitive advantages to commercial servicers nationwide for 40+ years . If you enjoy solving problems, building relationships, and helping customers succeed, you’ll fit right in.

Find out what it’s like to be an FICS team member at: and view some highlighted benefits and perks at

Apply today to join the FICS Commercial Servicer System Support team!