Assistant Branch Manager
- Supervise tellers in processing counter, mail, and phone transactions
- Open and close the branch and oversee daily operations
- Provide accurate, courteous service to members in person and by phone
- Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts
- Maintain and balance cash drawers and vaults
- Assist with fraud/dispute paperwork and issue stop-payments and cards
- Support mobile deposits and online account services
- Lead audits, cash ordering, and vault balancing
- Serve as acting branch manager when needed
- Promote credit union products and services through cross-selling
- Attend training sessions and support continuous improvement
- Lead and coach branch staff to ensure high performance and member satisfaction
- Assign and direct daily work, assess performance, and provide feedback
- Resolve conflicts and support professional development
- Foster a culture of accountability, collaboration, and growth
- High school diploma or GED required
- Minimum 2 years of supervisory experience in a credit union or bank
- Strong communication, reasoning, and math skills
- Ability to operate standard office equipment (e.g., calculators, scanners, coin counters)
- Familiarity with security procedures and fraud/dispute processes
- Regular and punctual attendance is essential
- Must be available for occasional afterhours, weekend, and on-call support
- Ability to work independently and handle branch operations in manager’s absence
- Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
- Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
- Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
- Community Engagement: Volunteer opportunities and credit union-sponsored events.
- Good credit standing (verified prior to hire)
- Successful background check and drug screening upon offer
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