Mortgage Loan Servicer
Role: Responsible for the preparation of periodic loan accounting reports, loan payment processing and administration; reconciliation; administration of insurances, and annual escrow analysis.
Essential Functions & Responsibilities:
- Maintains mortgage information including payment postings, import new loans and updating member information, processing payoffs, curtailments, monthly billing statements, adjustments, account research, etc.
- Answers telephone inquiries from members on routine inquiries regarding payoffs, change of owner, note modifications, beneficiaries, taxes and insurance and other details of existing loans.
- Responsible for rotational end of month duties.
- Prepare routine letters to members.
- Performs other job related duties as assigned.
Performance Measurements:
- To carry out assigned responsibilities with minimum number of errors according to established department standards.
- To prepare reports in a timely accurate manner.
- To ensure all data entry for loans made with zero errors.
- To provide informed, professional and accurate service and support to all members and associates.
Knowledge and Skills
Experience - One year to three years of similar or related experience.
Education - A high school education or GED.
Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
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