IT Technician

About Us

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Learn more at een.com.

Job Description

Eagle Eye Networks is seeking an IT Technician for our Headquarters located in Austin, Texas. As a successful employee support person, you will work on hardware/software and a variety of internet applications, networks and operating systems.

About Eagle Eye Networks:

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.

Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee tickets

• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access

• Provides timely resolution of tickets or escalation on behalf of employee appropriate technical personnel

• Supports and maintains effective relationships with users

• Track inventory of all IT-related hardware and software

• Ensure performance security, and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VoIP, VPN

• Support of hosted/SaaS ERP, VoIP, Email, File sharing, etc...

• Communicate with management when IT requirements dictate new purchases

• Implement and maintain internal systems/applications

• Manage physical and logical access to facility systems and applications

• Manage wordpress

Requirements

• Two or more years of experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services

• Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms

• Working knowledge of wireless technology

• In depth knowledge of hardware and software

• Excellent interpersonal skills with a passion for delivering exemplary customer service

• Ability to take direction, working well with both in a team and alone

• Excellent communication skills, both verbal and written

• Demonstrate self-confidence, energy, and enthusiasm in a professional manner

Why work for Eagle Eye?

Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.

• Medical Benefits : We offer a competitive medical plan. Company offsets premiums.
• 100% paid employee dental and vision insurance.
• Taco Tuesday’s : Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
• 401k plan with company match!
• Weekly Lunch : Food is love. Especially when it is free.
• Snacks : You will never go hungry.
• Culture : Innovation drives our vibe.
• Diversity : We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
• Unlimited PTO : We value our employees’ work/life balance and want you to spend the time off you need.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.