Service Manager
- Develop a career track
- Leverage your current skills while developing new skills
- Work with an incredible team of people
- Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
- Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
- Orders parts in order to maintain adequate supplies.
- Provides training and assistance to staff mechanics.
- Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
- Evaluates all equipment after repairs, maintenance or safety checks.
- Documents equipment status before and after rental.
- Handles customer complaints regarding equipment condition or operation.
- Promote safety awareness
- Perform quality control checks
- Update, maintain and keep organized equipment service records
- Create, update, close and bill work orders
- File warranty claims in a timely fashion
- Commission New Equipment
- Order parts, return parts, and perform parts inventory
- Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
- Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
- Perform other duties assigned as assigned by the manager.
- Valid driver’s license
- Extensive experience in the repair and maintenance of self-propelled platforms and lifts
- Knowledge of work planning and scheduling and other supervisory activities
- Strong understanding of equipment capabilities and safety requirements.
- Clear perspective of maintenance and repair issues in the industry
- Planning and management experience
- Computer literacy
- Reporting experience
- Inventory management experience
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
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