CSR - ORDER ENTRY ADMINISTRATOR

Join a fast-paced manufacturing team where your attention to detail and customer-first mindset will keep operations running smoothly. As the first point of contact for order fulfillment, you'll play a critical role in ensuring customer satisfaction from quote to delivery.

CSR - ORDER ENTRY ADMINISTRATOR
Location Euless, TX 76040 | Onsite
Compensation & Schedule
• $20.99/hr to start; potential pay increase upon permanent hire
• Monday–Friday, 8:00 AM to 4:30 PM
• W2
• Start date: ASAP

ROLE IMPACT
The CSR - Order Entry Administrator ensures end-to-end order fulfillment accuracy by coordinating between customers, production, and internal teams. This role is pivotal in confirming material availability, processing quotes and orders, and delivering exceptional customer communication for a seamless order lifecycle.

KEY RESPONSIBILITIES
• Receive and enter customer quotes/orders in ERP and confirm delivery timelines
• Track shipments, update customers, and provide order acknowledgments
• Use CRM to manage contacts, document interactions, and track communication
• Coordinate with Production and Scheduling teams for accurate lead times
• Address customer inquiries, RMAs, and non-conformance issues professionally

MINIMUM QUALIFICATIONS
• High School Diploma or equivalent
• 2+ years’ experience in customer service, preferably in a manufacturing setting
• Detail-oriented data entry skills
• Strong communication, math, and problem-solving skills

CORE TOOLS & SYSTEMS
• ERP/CRM systems
• Microsoft Office Suite (Word, Excel, Outlook)
• Scheduler tool
• Purchase Requisition Process

PREFERRED SKILLS
• Experience reading/interpreting technical drawings
• Familiarity with manufacturing workflows
• Bilingual communication skills

LEGAL NOTICE
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