Guest Service Lead

Guest Service Lead Location San Antonio, TX (Tobin Hill area) :

Stable Hall, located at Pearl Brewery in San Antonio, is a new 1,000 capacity music venue opening in January 2024. Built as a horse stable 1894, it has seen three centuries on its journey to become a state-of-the-art music venue that channels both a classic theater and a Texas dance hall. The programming will feature national, regional and local artists in all genres and brings a commitment to showcase and energize San Antonio's rich past and present music culture. Driving the vision of Stable Hall is the passionate belief that music connects us and brings a healing power that is fundamental to life.

Job Title: Stable Hall Guest Service Lead, music venue

Job Summary: We are seeking an enthusiastic and dedicated individual to join our team as a music venue Guest Service Lead. As the frontline representative of our music venue, you will be responsible for ensuring an exceptional experience for our patrons. This role involves leading a team of guest service staff, overseeing daily operations, and maintaining a positive and welcoming atmosphere for all guests.

Responsibilities:

• Team Leadership:
• Lead and motivate a team of guest service representatives to deliver outstanding service.
• Conduct regular training sessions to enhance staff knowledge of venue policies, events, and guest service best practices.
• Schedule and coordinate staff shifts to ensure optimal coverage during peak hours and events.
• Guest Experience:
• Foster a welcoming and friendly environment for patrons.
• Handle escalated guest inquiries and complaints with professionalism and efficiency.
• Implement and maintain guest service standards to exceed guest expectations.
• Operations Management:
• Coordinate with other departments, such as security, bar staff, and technical teams, to ensure smooth event operations.
• Assist with ticketing processes and assist with resolving ticket-related issues with the Box Office
• Manage VIP and special guest services, ensuring a high level of personalized attention.
• Communication:
• Act as the primary point of contact for guest inquiries and feedback.
• Communicate effectively with internal teams to relay customer feedback, address concerns, and implement improvements.
• Work closely with Box Office and Operations teams to enhance the overall guest experience.
• Training and Development:
• Identify training needs and provide ongoing coaching to improve customer service skills for self and staff.
• Develop and update customer service manuals and guidelines.
• Implement strategies to enhance staff performance and promote a positive team culture.

Qualifications:

• Bachelor's degree in business, hospitality, or a related field preferred.
• Proven experience in guest service management, preferably in the hospitality or entertainment industry.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of the music industry and events coordination is a plus.

Details:

• $20/hour
• 16-30 hours a week
• Friday and Saturday nights, occasional weekday nights. 3-11pm.
• Free Employee Parking
• Opportunities for professional development and growth
• Exciting and dynamic work environment in the entertainment industry

If you are passionate about providing exceptional customer experiences in a vibrant music venue, we invite you to apply for the Stable Hall Guest Service Lead position. Join us in creating memorable moments for our guests and contributing to the success of our exciting events.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 16 - 30 per week

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Night shift
• Weekends as needed

Experience:

• customer service: 5 years (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person