Customer Support Representative I

Are you looking for a long-term career that is service-oriented, where you can provide support and exceptional service in a professional work environment?

If you are cooperative, disciplined, detail-oriented, and consistently strive to achieve goals efficiently, then our Customer Support Representative position could be a perfect fit for you!

We are currently seeking qualified applicants to join our team as a Customer Support Representative at our Wolfforth Banking Center. This schedule would be Monday - Friday 8:00 AM - 5:00 PM.

Primary Job Functions:

• Answer incoming phone calls regarding customer accounts.
• Assisting customers with online banking needs.
• Operate a multi-line phone system as well as an online chat service.

About Us:

At ABC Bank, we are committed to Growing Relationships , Simplifying the Process , and Doing the Right Thing in everything we do.

We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships.

We also understand that navigating the world of finance can be complex. That’s why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute.

At the core of our company is a commitment to Doing the Right Thing —always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us.

Join us and be part of a team that is driven by these values—where growth, simplicity, and integrity define our path forward.

Why Join Us?

• A dynamic and supportive team environment
• Opportunities for growth and career development
• Competitive compensation and benefits package

Essential Job Functions:

1. Answer incoming calls, greeting callers, providing information, transferring calls, and/or taking messages as necessary.
2. Relay and route written and verbal messages.
3. Operate communication systems such as a multi-line phone
4. Provide customer research.
5. Provide information on DDA inquiries, savings inquiries, wire transfers and account reconciliation.
6. Support customers through multiple channels such as, but not limited to: Phone, Fax, Mail, Email, Online Banking Messaging, Website Messaging and Synapsys Service Events.
7. Resolve complaints and answer customer questions regarding services and procedures.
8. Provide research information for other departments of the Bank.
9. Recognize cross sell opportunities and offer ABC Products and Services to our customers.
10. Confer with customers by telephone in order to provide information about their accounts, the Bank's products and services, close checking and/or savings accounts, or to obtain details of complaints.
11. Support customers with questions regarding Internet Banking, Bill Pay and Estatements.
12. Provide information to customers regarding Internet Banking, Telebank, Credit Advantage, overdraft protection, forgeries, Reg E Disputes and stop payments and any other service the bank offers.
13. Contact customers in order to respond to inquiries or to check to ensure that appropriate changes were made to resolve customers' problems.
14. Refer unresolved customer grievances to designated departments for further investigation.
15. Operate computers programmed with specialized software to record, store, and analyze information.
16. Perform general office duties such as filing, answering telephones and handling routine correspondence.
17. Perform other duties as assigned by management / supervisor.
18. Comply with all federal, state, and company policies, procedures, laws, and regulations.
19. Adhere to all relevant security responsibilities as outlined in the Bank's Information Security Program and Written Security Program.
20. Review large dollar checks for proper signature.
21. Prepare and mail customer notices
22. Performs Check Verifications

Benefits:

We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include:

• Medical, Dental, Vision, Telemedicine
• Paid Time off, Paid Volunteer Time, and Paid Holidays
• Flexible Spending Account, Dependent Care FSA
• Basic Life and AD&D Insurance, Voluntary Life and AD&D
• Long-Term Disability
• 401k and Employee Stock Ownership (KSOP) Retirement Plan
• Recruiting Referral Bonus
• Lifestyle Spending Account Program

If you are eager to make a difference and contribute to the financial success of others, we encourage you to apply and be a part of our ABC Bank Family!

Requirements

Skills Required:

1. Business telephone skills: Etiquette
2. Computer Skills: Word, Excel, and internal bank programs
3. Active Listening Skills
4. Speaking Skills
5. Service Orientation Skills: actively looking for ways to help people
6. Time Management Skills
7. Conflict Resolution

Knowledge Required:

1. Customer Service
2. Knowledge of ACH Rules and Banking Regulations
3. Ability to balance a checkbook
4. Computer Knowledge
5. ABC Bank product and services knowledge

Education:

1. High School Diploma or Equivalent

EEO/AA/Background Disclaimer :

If you are unable to submit your application electronically, you may contact the Human Resources Department at 806-775-5000 so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.

The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital and productive job fulfillment at all levels of our company.

Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.