Customer Service Representative

Customer Service Representative

Justice Pest Services | Spicewood, TX

Pay: $20.00–$24.00 per hour (Depending upon Experience)

Schedule: Monday–Friday | 8:00 AM–5:00 PM | In-office position

Why Join the Justice Pest Services Team?

At Justice Pest Services, we're more than a pest control company — we're a growing, family-oriented team committed to serving our communities with excellence. Proudly servicing the Spicewood, Lakeway, Marble Falls, Cedar Park, Leander, Round Rock, Dripping Springs, Horseshoe Bay and West Austin areas. We're looking for individuals seeking more than just a job — we want team members who are eager to learn, grow, and build a rewarding career helping people.

Our mission is simple:
"Creating sustained value for our employees & clients."

We live by our core values every day:
J.U.S.T.I.C.E. — Judicious • Upbeat • Self-Managing • Treat Others with Respect • Integrity • Coachable • Exceptional Service

Position Overview

We are seeking a highly organized, customer-focused Customer Service Representative to join our close-knit office team. This role is at the heart of how we deliver an exceptional customer experience — you'll manage service schedules, keep our technicians running efficiently in the field, and make sure every customer interaction feels prompt and professional.

The ideal candidate enjoys building relationships over the phone, thrives in a busy environment with competing priorities, and takes real satisfaction in keeping things running smoothly behind the scenes. If you enjoy helping people, solving problems while working in encouraging and fun environment, this role is for you!

Key Responsibilities:

• Manage busy, relationship-focused phone communication — both inbound and outbound — as the primary point of contact for our customers.
• Schedule, coordinate, and optimize daily service appointments for technicians.
• Route technician schedules efficiently to maximize productivity and customer satisfaction.
• Build strong customer relationships through consistent, professional service.
• Assist customers with questions, concerns, and issue resolution with empathy and good judgment.
• Maintain accurate customer information and service records in our CRM platform.
• Provide administrative and operational support to the broader office team.
• Collaborate daily with a small, close-knit team to keep operations running smoothly.

What We're Looking For:

Required:

• Strong organizational, scheduling, and multitasking abilities.
• Excellent phone communication skills — comfortable, confident, and warm on calls.
• Comfortable with computers and learning new technology.
• Ability to stay organized and composed during a busy workday.
• Strong attention to detail and time management.
• Adaptable, dependable, and genuinely excited to grow with a company that's going places.

Preferred:

• Experience with scheduling, dispatching, routing, or coordinating field technicians or services.

NOTE: No pest knowledge or scheduling experience required.

Benefits & Perks:

We believe in taking care of the people who take care of our customers. Here's what we offer:

• Competitive pay with performance-based bonus opportunities.
• Medical, Dental, Vision & Life Insurance.
• 401(k) with company matching (after 1 year of employment).
• Paid Time Off (PTO) + Holiday Pay.
• Paid training and in-depth orientation into the pest control industry.
• Real career growth opportunities — we're an expanding company, and we promote from within.

Room to Grow

Justice Pest Services is actively growing — expanding our service area and our team. This isn't a dead-end position. We're building something, and the right person who grows with us will have opportunities that go well beyond their starting role.

Ready to Join the Team?

If you're dependable, customer-focused, and ready to join a company that values your growth, your integrity, and your commitment to service — we'd love to hear from you.

Justice Pest Services is an Equal Opportunity Employer.