Staff Training Delivery Manager
- Lead the end-to-end execution of training programs from onboarding through ongoing and advanced skill development for Aurora’s Operations department.
- Provide strategic direction and coaching to a distributed network of training instructors, ensuring accountability, quality, and consistency across all delivery sites.
- Oversee scheduling, facilitation, logistics, and resource planning for multi-site, multi-time-zone training sessions.
- Strategically tailor training schedules, plans, and delivery to the needs of internal operations, customer end-points, and third-party workforce programs.
- Oversee performance expectations for our training instructors to ensure consistent quality and on-time delivery of our training programs.
- Establish and maintain standardized processes for training delivery, ensuring scalability and process maturity across terminals.
- Strengthen feedback loops with operators, instructors, customers, and cross-functional teams to continuously improve training relevance and impact.
- Establish metrics and monitor dashboards for training completion, pass rates, and performance trends.
- Translate training data into actionable insights that drive improvements in readiness, proficiency, and safety performance.
- Collaborate with cross-functional stakeholders (including Software, Training, Safety, and Operations) to align training delivery with new product releases and operational processes.
- Coordinate and align across People, IT, Workplace, and instructors,to deliver seamless onboarding and training experiences with clear ownership and accountability across all stakeholders.
- 7+ years of experience in program management or training management capacity
- Proven success leading large-scale, cross-functional initiatives and influencing without direct authority
- Track record of multi-functional leadership and excellent stakeholder management to drive rapid, effective execution across the organization.
- Strong interpersonal, organizational, collaboration, presentation, and communication skills.
- Demonstrated ability to synthesize complex trade-offs and drive consensus on strategic decisions.
- Advanced analytical skills and business acumen, using data to inform action.
- Advanced proficiency in Excel/Google Sheets for modeling and performance tracking.
- High ownership mindset with a bias for action in fast-paced, high-growth environments.
- Ability to travel as needed, up to 25%, with occasional nights or weekends flexibility to support infrequent operational needs.
- Experience working in a high-growth tech, logistics, or aviation industry.
- Familiarity with Learning Management Systems (LMS) and business intelligence tools.
- Experience building competency frameworks or certification-based training programs.
- Strong background in change management and continuous improvement initiatives.
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