Customer Implementation Trainer (Bilingual)

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. 

About the Role

We’re looking for a  Customer Implementation Trainer  to join our  Customer Implementation Team . Reporting to the  Manager, Customer Implementation Operations , you’ll be the subject matter expert on MealSuite’s software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.

What You’ll Do 

• Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.

• Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.

• Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.

• Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.

• Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.

What You Bring 

• In-depth knowledge of MealSuite products 

• Experience delivering training, ideally with a highly complex product or subject matter 

• 1+ years of hands-on experience in customer implementations and training within a SaaS environment

• Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication. 

• A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner

• Ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

This role requires a working proficiency in French.

Compensation : $72,200–$75,000 CAD per year / $70,300–$74,000 USD per year 

This role requires working onsite in our  Dallas or Cambridge office  two days per week . If you’re more than an hour away, apply anyway we’re open to discussing options. 

Why You’ll Love Working Here   

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.  

• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.

• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave. 

• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  

• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  

• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!  

• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.  

• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at   mealsuite.com/careers .

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact  [email protected]. 

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. 

This is a current vacancy, and we are actively hiring for this position.