Service Account Manager

With over 18 years of experience and hundreds of million-dollar projects completed, Hays Electrical Services provides excellent service to customers in hospitality, commercial and solar industry. Hays Electrical Services approaches each project with a cooperative mindset, working with business owners, contractors, and subcontractors towards the common goal – successful project delivery.

Electrical Service Account Manager

Position Summary

The Electrical Service Account Manager is responsible for driving revenue growth and client retention within Hays Electrical Services’ commercial service division. This role serves as the primary point of contact for assigned accounts, coordinating electrical service work while developing long-term client relationships. The Account Manager identifies service opportunities, prepares proposals, and ensures a high level of customer satisfaction through effective communication and project coordination.

Key Responsibilities

Account Growth & Client Management

• Build, maintain, and expand long-term relationships with commercial service clients.

• Actively pursue new business opportunities within existing and prospective accounts.

Sales & Proposal Development

• Identify opportunities for electrical service, repairs, maintenance, and system upgrades.

• Prepare and present service proposals, pricing, and service agreements.

Service Coordination

• Serve as the liaison between clients, service technicians, and internal teams.

• Coordinate and manage multiple service calls to ensure timely, high-quality execution.

Site Management

• Conduct on-site meetings, walkthroughs, and inspections to assess scope and client needs.

• Support accurate scoping and solution development for service and repair work.

Financial & Account Administration

• Track account performance and service-related revenue.

• Manage budgets for small service projects, review and approve invoices, and support profitability goals.

Required Skills & Qualifications

Experience

• 3–5 years of experience in electrical service account management or a related field.

Technical Knowledge

• Working knowledge of National Electrical Code (NEC), local electrical codes, and construction methods.

Communication & Sales Skills

• Strong interpersonal, negotiation, and client relationship management skills.

Technical Tools

• Proficiency in Microsoft Office.

• Familiarity with Bluebeam and Accubid preferred.

Organization & Time Management

• Ability to manage multiple, fast-paced service projects simultaneously while maintaining accuracy and responsiveness.

Key Performance Metrics

• Achievement of Service Department sales goals and budget targets.

• Growth in client retention and repeat service work.

• Improvement in customer satisfaction and service quality metrics.

Benefits:
• Competitive salary based on experience.
• Comprehensive benefits package including medical, dental, vision, and 401(k).
• Leadership development and continuing education opportunities.
• Dynamic and supportive work environment within a fast-growing company.

Join a company that’s building more than just electrical systems—join a team committed to excellence and innovation.

If you meet the qualifications outlined above and are ready to contribute your skills to the team at Hays Electrical Services, we encourage you to apply. Join us in providing exceptional service for our clients and supporting our company's operations. Apply now!