Remarketing & Collections Vendor Manager

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About Us:

Who is Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child

Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Overview:

This role is designed to maximize performance of the first-party Remarketing and Collections vendor by providing day-to-day operational support, analysis of KPI's, and customer focus and retention measurements, along with identification and implementation of process improvements to enhance business results. This individual would also be responsible for vendor compliance, training assessments, and ensuring alignment with Mercedes-Benz Financial Services (MBFS) strategy. In addition, this individual would be responsible for Post Termination Inventory management collaborating with all stakeholders (MBFS, MBUSA, Transport, and Repo Vendors) ensuring timely transportation and the sale of post termination inventory (lease and retail). Business travel to the vendor up to 20% may be required.

Responsibilities:

• Provide dedicated day-to-day operational support to ensure execution of desired. Remarketing and Collection strategy with a consistent focus on the customer. Provide regular feedback to on-site team, as well as, vendor’s program manager and team in a structured and timely fashion. (25%)
• Ensure appropriate and timely response to all channels of customer feedback and provide analysis to identify training opportunities and process gaps. Interface with other departments to provide resolution to escalated customer inquiries in a timely manner. Utilize analysis as basis for implementation of actions to reduce escalations, eliminate customer pain points, and improve overall results. (15%)
• Facilitate and execute all contract amendments in conjunction with Service Level Agreement, Limits Of Authority, and other modifications as needed. (5%)
• Support Post Termination Inventory Management Coordinators who serve as liaison between MBFS and MBUSA supporting timely transportation and sale of post termination inventory. Monitor and complete post-term reports for inventory resolution to maintain regulatory and internal compliance requirements as well as service level agreements. Provide support in facilitating meetings and collaboration with all stakeholders (MBFS, MBUSA, Transport, Repo Vendors) to identify solution to trends and systematic issues that prevent efficient and timely processing of inventory. Performs other projects or special assignments as required. (10%)
• Execute forecasting and training strategy with on-site team and vendor. (10%)
• Provide account handling feedback and direction to vendor derived from account

reviews, listening to customer calls and reviewing available service level reports.

Ensure department goals are achieved including metrics for productivity and quality. (20%)

• Ensure vendor and on-site team are compliant with all MBFS procedures and

are following guidelines established within the training material. Conduct

regular compliance audits. Present findings with recommendations and solutions

outlined with follow up in place for any action items. (15%)

Qualifikationen

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will be provided for this position.

This position requires a minimum of 5 years of overall work experience. Preferred experience includes:

• Business-General: 5 years
• Collections: 2 years
• Credit:1 year
• Customer Service: 1 year
• Finance: 2 years
• Remarketing: 2 years
• Strategy: 1 year
• Vendor Management: 2 years

Education:

High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Business Administration

Additional Knowledge:

• 1 year Call Center experience preferred.
• Call Center planning and forecasting preferred.
• 3 years of management experience required.

Skills:

• Analytical skills:
• Ability to collect data and establish facts and identify trends and variances
• Facilitation skills
• PC skills
• Microsoft Office
• Presentation skills
• Problem Solving skills
• Project Management skills

Additional Skills:

• Proven relationship building skills
• Process improvement skills

Recommended Prerequisites: Remarketing or Collection Manager

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal:

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

Benefits

Mit­arbeiter Events

Mit­arbeiter­rabatte möglich

Mit­arbeiter­handy möglich

Mobilitäts­angebote

Betrieb­liche Alters­ver­sorgung

Gesund­heits­maß­nahmen

Coaching

Kantine, Café

Park­platz

Barriere­frei­heit

KontaktMercedes-Benz Financial Services USA LLC

14372 Heritage Pkwy76177 Fort WorthDetails zum Standort

NAFTA SSC E-Mail: [email protected]

Bewerben