Technical Support Engineer

We are looking for a Networking and IoT Engineering Specialist to join our team in Irving, Texas (USA) . In this role, you will work closely with internal teams and clients to provide technical expertise, resolve complex networking challenges, and support the integration of Teltonika Networks products into customer solutions.

Teltonika’s networking solutions business unit develops and manufactures industrial and enterprise connectivity equipment, primarily routers, switches, gateways, and modems. Our networking devices serve clients in the most complex areas of Industry 4.0, Smart City, and Green Energy.

Teltonika provides an opportunity for technically driven specialists to deepen their expertise, work with advanced networking technologies, and grow their career in a fast-expanding global IoT organization.

In this role, you will:

· Attend pre-sales and post-sales in-person or remote communication with local market customers.

· Self-sufficiently resolve technical issues arising from customer's configuration, firmware/software, other sources.

· Act as a key link between Teltonika Networks R&D/HQ and customers, facilitating the resolution of complex technical challenges.

· Work with Linux-based OS, industrial protocols, various networking services and protocols, and occasional 3rd-party peripherals.

· Conduct training sessions for employees and clients on our products and solutions.

Requirements

· Good communication skills, etiquette, ability and desire to help others.

· Knowledge of Computer Networking, basics of telecommunication systems, and technologies.

· Fluent in the English language.

· Higher or equivalent technical / engineering education.

· Experience working with routers is an asset.

· Capability of working in a fast-paced environment.

· Certification in CCNA or similar courses would be considered an advantage.

· Experience in technical support would be considered an advantage.

Benefits

• Hybrid work model based out of our Irving, Texas office.
• Great opportunities to grow in a strong and rapidly expanding IoT company.
• Structured onboarding and training on Teltonika’s internal systems, sales processes, and product-related topics, with continuous feedback and development support.
• Long-term career growth opportunities, including increased seniority or progression into Team Lead roles.
• Three weeks of paid vacation.
• Six sick days plus an extra day off on your birthday.
• Multicultural and diverse work environment that values knowledge sharing, collaboration, and a positive team culture.
• Internal knowledge-sharing sessions to support continuous professional growth.
• Team-building activities that foster trust, engagement, and collaboration.
• Standard working hours.

Salary:

We appreciate everyone’s efforts and experience, so we offer an attractive compensation package aligned with your skills, experience, and professional expertise, including incentives and referral bonuses.