Network Operations Center (NOC) Technician I
Job Responsibilities:
- Monitor and maintain computer networks and systems
- Ensure stability of telecommunications infrastructure
- Respond to network alerts and troubleshoot issues
- Perform regular network performance checks
- Coordinate with field technicians and engineers
- Maintain records of outages and quality control
- Execute incident response for remote/cloud operations
- Manage ServiceNow Incident, Change, and Problem Management
- Conduct remote network surveillance and event response
- Triage and resolve incidents within SLA timelines
- Collaborate with SMEs for complex troubleshooting
- Provide customer-facing support via phone, email, and portal
- Communicate with stakeholders during service-impacting events
- Manage vendor tickets effectively
Skills:
- Strong knowledge of IP networking and protocols
- Experience with network monitoring tools
- 1+ years troubleshooting IP connectivity and hardware errors
- Proficiency in VPN, BGP, MPLS, SIP
- Ability to interpret network diagrams (e.g., Visio)
- Strong analytical and documentation skills
- Ability to perform under pressure and respond quickly
- Experience in Network Operations or Telecom
- Certifications: Network+, Cisco CCST/CCNA
- ITIL Certification
- Experience with AWS Cloud surveillance
- Function: Network operations & technical support for 9-1-1 call handling systems
- Cross-Functional Dependencies: Multiple departments
- Reporting Structure: Contract resources report to FTE Supervisor
- Direct Reports: None
Education/Experience:
- Strong working knowledge of IP networking & interoperability standards
- 1+ years troubleshooting IP network connectivity
- 1+ years troubleshooting routers, switches, servers, endpoints
- Familiarity with VPN, BGP, MPLS, SIP
- Ability to interpret network diagrams (e.g., Visio)
- Preferred: ServiceNow
Recommended Jobs
Senior Analyst - Strategy
Paradigm is a software company transforming the way the residential construction and building product industries operate across the globe. We are looking for a Senior Analyst - Strategy to be part of …
Inside Salesperson - Plumbing Supply
Winsupply Austin Tx Co is a plumbing supplier with local ownership and accountability, backed by national strength. As a team we are a family who works hard and has fun together every day. We are loo…
Information Security Program Analyst II
Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodf…
Pega Senior Engineer- Vice President
Overview of the Role: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corpor…
QC Inspector
JOB DESCRIPTION DUTIES AND RESPONSIBILITIES Monitor and report Quality Assurance and Quality Control aspects of required work scope package(s). Control and ensure the accuracy of all re…
Plumbing Counter Representative
(Bilingual Preferred) Customer Service Representative (Plumbing Supply Counter) Winsupply Austin, TX Co is a plumbing supplier with local ownership and accountability, backed by national strengt…
Sr Manager of Sales Compensation
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold idea…
Physical Therapist
Physical Therapist Join a well-established outpatient clinic that has been serving the Brownsville community for 33 years! We are looking for a passionate and driven Physical Therapist to join o…
Children’s Ministry Intern
Purpose: The Children’s Ministry Intern is a part-time, seasonal role designed for a college student pursuing ministry who desires hands-on experience in a vibrant church environment. This internshi…