Product Manager, Data and Analytics

Job description

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

The Product Manager, Data & Analytics is responsible for leading the shared data platform layer across the company’s portfolio of products. We’re looking for someone who can take the data platform to the next level. This is a high visibility role where this individual will work on key initiatives and requires someone with strong communication and presentation skills to influence and align an executive audience.

Sounds interesting? Let’s talk.

AS A PRODUCT MANAGER, DATA AND ANALYTICS, YOU WILL:

• Driving the company’s data initiative forward to deliver value

  • Ensure all relevant data is properly getting ingested into our data platform

  • Ensure our data platform is compliant with data privacy and security regulations

  • Shape the data infrastructure to meet the quality, discoverability, and format requirements necessary for machine learning and AI models.

  • Drive innovation in the live event space and how we leverage data to provide insights to event organizers, helping them achieve their outcomes, as well as Leap’s business objectives

• Maintaining the Data and Analytics product roadmap, prioritizing based on ROI

  • Ensuring a discovery and research period is leveraged to ensure we’re delivering the right solutions based on market and client needs

  • Understand the data needs of different audiences and where that falls in priority - internal stakeholders, leadership, and various tiers of clients

  • Partnering with other product managers to collectively achieve outcomes where dependencies and competing priorities need to be coordinated across teams

  • Collaborating with other stakeholders to align on priorities and identify market opportunities

• Manage the day-to-day product management duties for our Data Platform and Analyst teams

• Manage two workstreams - one for our data engineering team and another for our analyst team that manages our data visualizations / dashboards

• Gather and incorporate feedback into product feature requirements

• Work with both onshore and offshore development resources (Tech Lead is located in the US)

• Manage data and custom development requests, both internal and for external clients

• Ensure solutions are designed to work across the Leap product suite, as appropriate

• Acting as a subject matter expert and internal evangelist in the data and analytics space here at Leap

  • Stay up-to-date on topics related to data and analytics

  • Encourage others at the organization to leverage best practices around data usage and analytics requests

  • Maintain high standards around data integrity and what we’re leveraging in our data platform

EXPERIENCE & SKILLS:

• 5+ years experience in product management

• 5+ years managing data or analytics products

• 3+ years working cross-product / cross-platform

• Experience working with large, disparate data sources

• Experience working with data visualization tools

• General knowledge of data governance best practices

• Strong presentation skills for a variety of audiences, including senior leadership

• Proven record delivering solutions with measurable impact

• Experience leading product development teams using Scrum methodologies, including running ceremonies (sprint planning, standups, retrospectives), managing backlogs, and facilitating workshops and requirements gathering sessions

• Ability to work with cross-functional stakeholders (engineering, design, business teams), gather requirements from non-technical users, manage expectations, and communicate trade-offs

• Ability to translate business objectives into technical requirements and product roadmaps while balancing competing priorities

• Knowledge and understanding of data platform architecture (data warehouses, lakes, ETL/ELT pipelines, reverse ETL), data modeling, and analytics software

Preferred

• Experience with Jira

• Experience building data platforms

• Experience building unified consumer profiles via identity resolution across multiple data sources

• Experience in one or more of the following domains:

  • Large consumer marketplace products with an understanding of multi-sided platforms (buyer/seller dynamics), high-volume transaction systems, and consumer-to-business interactions

  • Live events, ticketing, entertainment, or similar industries with an understanding of inventory management, booking systems, and seasonal demand patterns

  • Marketing automation systems including building audience segmentation and targeting capabilities, attribution modeling, and customer data platforms (CDPs)

  • Reporting and analytics products including designing dashboards for diverse stakeholders (executives, analysts, operational teams), implementing self-service analytics capabilities, and experience with BI tools (Tableau, Looker, Omni)

BENEFITS:

We offer

• Medical, Dental, Vision, and Voluntary benefits

• Generous PTO

• Paid parental leave (following 12 months of continuous employment)

• 401K Match

• $200 event reimbursement

• 360 Learning, a world-class learning and development platform

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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