IT Assistant
:
Job Summary:
The Information Technology (IT) Assistant helps maintain our current systems and assets, assists with upgrades and fixes, and provides other support as needed. The IT Assistant has reasonable knowledge of computer hardware and software, network maintenance, and practical IT knowledge to help with the day-to-day IT operations. The IT Assistant has the knowledge-experience to do data wiring installations and security camera installation in large areas.
Principal Responsibilities:
Helps track and maintain hardware and software inventory, including operating systems, security tools, applications, servers, email systems, laptops, desktops, phones, alarms, surveillance cameras, etc.
Assists with business-critical IT tasks and system improvements
Works closely with IT Manager to ensure data backups are regularly maintained
Installs, configures, and supports workstation software, hardware, printers, phones, etc.
Installation of structured data wiring, antennas, and security cameras on large areas.
Executes system and network administration, implementation, and testing
Implements applications and software upgrades as well as performance troubleshooting
Provides onsite technical support and training as and when needed
Must travel (via personal vehicle) for up to 70% of working hours across various Indus Communities
Minimum Qualifications :
Education : High School Diploma
Experience : Minimum two (2) years of experience in IT support
Experience and knowledge of windows operating systems, equipment and technologies
License/Certification(s) : Valid Texas State Driver's License
Knowledge/Skills/Abilities :
English/Spanish fluency
Effective verbal communication and customer service skills
Strong computer skills and detail orientation
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