Sr. Manager, IT Support

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction:
We are looking for an experienced, energetic, IT Operations People Manager. This person will oversee the IT Experience for internal Expedia Group employees in multiple locations and regions. This person should be a thought leader, driving new ideas and automations in order to empower employees to be great at their jobs and help take Expedia to the next level. You will manage a large team of IT support professionals and continuously evolve the services they provide using every tool available. We are looking for a change leader.

What you will do:

• Lead and develop a team of analysts (and their managers), fostering collaboration, high performance, and wellbeing.

• Own delivery for defined domains, expanding scope and feature sets while ensuring high-quality outcomes.

• Plan and manage resources across locations, including capacity planning, allocation, and optimal utilization.

• Drive operational enhancements and process improvements, including automation, to increase efficiency and productivity.

• Manage support operations, ensuring adherence to procedures, monitoring performance, and addressing trends in issues.

• Define clear goals and KPIs for teams, using metrics and dashboards to track performance and drive continuous improvement.

• Collaborate closely with product and business stakeholders to shape the product roadmap and ensure technology solutions drive business outcomes.

• Act as a key bridge between technical and non-technical stakeholders, clearly communicating status, risks, and recommendations.

Minimum Qualifications:

• 8+ years of professional experience with a Bachelor’s degree , or 6+ years with a Master’s degree .

• 3+ years of people management experience leading teams and/or managing managers.

• Strong proficiency in multiple technologies or programming languages , with advanced knowledge across multiple domains.

• Proven ability to make and justify well-defined technology choices to both technical and non-technical audiences.

• Demonstrated success delivering complex, cross-team solutions and operational or support improvements.

• Experience driving process improvements and automation to improve efficiency and reduce costs.

• Track record of mentoring and developing both individual contributors and managers , including performance and career development.

• Strong collaboration and stakeholder management skills, including working with senior peers across functions.

• Excellent communication skills, with the ability to translate between technology and business needs and clearly report on team performance.

Preferred Qualifiications:

• Bachelor’s or Master’s degree in a technical field (e.g., Information Technology, Computer Science, Statistics, Data Science) or equivalent experience.

The total cash range for this position in Austin is $156,500.00 to $219,000.00. Employees in this role have the potential to increase their pay up to $250,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.