IT Application Trainer I

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

IT Application Trainer I - Job Overview

Schedule: Monday-Friday (8AM-5PM) | Hybrid

At Legacy Community Health, we believe in creating a workplace where every team member feels valued and empowered to make a meaningful impact. As an IT Application Trainer I , you’ll be at the heart of our mission, equipping clinical and non-clinical teams with the tools they need to provide exceptional care. This role is more than just a job—it’s your chance to be part of something truly special.

Here’s why you’ll love this role:

• Impactful Work: Your training programs will directly contribute to better healthcare services and improved patient outcomes.
• Team Collaboration: Work closely with passionate professionals who share a commitment to improving lives.
• Growth Opportunities: Access mentorship, professional development, and continuous learning to advance your career.
• Mission-Driven Purpose: Be part of an organization dedicated to serving underserved communities and making healthcare accessible to all.

Key Responsibilities

• Conduct engaging training sessions onsite, virtually, and in clinical practice areas for end-users, both clinical and non-clinical.
• Design customized learning curricula that cater to specific end-user needs.
• Develop, evaluate, and refine training programs to ensure they align with organizational goals and improve user proficiency.
• Coordinate and schedule end-user training plans to ensure smooth adoption of clinical software applications.
• Mentor Trainers and Super Users, fostering a culture of continuous learning and collaboration.
• Assess user technology competency and provide scenario-based training for real-world application.
• Collaborate with vendors, project leaders, and enterprise teams to ensure training programs meet system requirements.
• Escalate complex issues appropriately while promoting teamwork and shared values.
• Participate in strategic planning and solution implementation to enhance organizational success.
• Stay updated on industry best practices and emerging technologies within clinical informatics.

Minimum Qualifications

• Bachelor’s degree in healthcare or IT disciplines, or in lieu of education, four (4) or more years’ experience in healthcare operations and/or clinical IT roles
• At least 3 years of experience conducting clinical applications analysis, analysis of clinical workflows system adoption strategies, and training and educating adult learners
• Bachelor’s degree in related field or equivalent and five years related experience
• SuperUser or Trainer for Epic Ambulatory and/or Resolute/PB
• At least 3 years of clinical, healthcare operations, or clinical IT experience
• Previous experience in Clinical Software Implementations and/or Training
• Ability to break down complex problems into manageable tasks.
• Knowledge and Understanding of HIPAA regulations
• Demonstrate ability to promote and maintain good interpersonal relationships.
• Proficient with Microsoft Office.
• Demonstrate effective problem-solving, analytical, and time management skills
• Demonstrate strong organizational, presentation and customer service skills
• Ability to manage a wide range of projects, large and small, along with a high volume of service requests.
• Ability to prepare a presentation and present to an audience comprised of varying levels of leadership.
• Strong organizational and analytical skills
• Demonstrate effective oral and written communications and follow-up skills, and strong interpersonal relationship skills
• Project management experience
• Knowledge and experience in implementing and supporting healthcare applications
• Clinical informatics experience
• Experience with documenting workflows utilizing Microsoft Visio
• Experience working with hardware (desktop PCs, thin clients, printers)

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.