HOA Specialist

HOA Specialist
Location: Carrollton, TX | Onsite
Compensation & Schedule
• Pay $18.43–$22.50/hr
• Standard business hours (may occasionally require overtime)

ROLE IMPACT
The HOA Specialist supports the timely and accurate processing of homeowner association (HOA) dues, assessments, and related documentation for client portfolios. This position ensures compliance with state, federal, and local regulations while maintaining consistent communication with vendors, clients, and internal departments to resolve issues efficiently and uphold quality standards.

KEY RESPONSIBILITIES
• Manage assigned portfolios and tasks through established workflows to ensure completion within deadlines
• Review and process incoming HOA documents, payments, and correspondence
• Escalate issues to management or relevant departments as needed for resolution
• Respond promptly to client and vendor inquiries via phone, email, or portal communication
• Train vendors, clients, or internal partners on process requirements as needed
• Validate information for accuracy and completeness; track and report any discrepancies
• Participate in quality assurance reviews to identify and improve process performance
• Monitor potential risks or regulatory changes affecting HOA operations

MINIMUM QUALIFICATIONS
• High school diploma or equivalent required; some college coursework preferred
• 2–3 years of experience in real estate, customer service, or mortgage servicing (default or claims management experience preferred)
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Internet Explorer)
• Strong written and verbal communication skills
• Excellent attention to detail, analytical thinking, and time management

CORE TOOLS & SYSTEMS
• Microsoft Office (Excel, Word, Outlook, PDF Exchange)
• Internet research and client-specific software systems

PREFERRED SKILLS
• Working knowledge of HOA regulations and dues management
• Experience managing multiple client portfolios and service requests
• Strong problem-solving and interpersonal communication skills

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