Senior Product Manager

Tyler Technologies is seeking a Senior Product Manager to own and scale our Identity & Access Management (IAM) and Customer Identity (CIAM) product suite. You’ll define the roadmap for authentication, single sign-on, multi-factor and passwordless flows, and how those flows integrate with products across the entire Tyler portfolio—partnering with engineering, security, UX, and go-to-market teams to deliver secure, seamless experiences that power both internal operations and client-facing applications.

Work with our transformative data solutions that help agencies address mission-critical outcomes. Our cloud-based data platform, open data solutions, and performance management solutions help agencies improve performance, transparency, and public engagement.

Location

Remote | Plano, Texas

Travel

0-5%

Responsibilities

• Craft and evangelize a multi-year roadmap for IAM/CIAM capabilities: authentication, SSO, MFA/adaptive auth, passwordless, identity proofing, and user provisioning/deprovisioning.
• Collaborate with product architects and technical leads to guide solution design trade-offs, API strategy, and platform extensibility.
• Coordinate with product leaders across all of the Tyler divisions to onboard and roll out Tyler’s centralized identity management system
• Present product strategy, performance metrics, and customer feedback as data-driven narratives to executive leadership and key stakeholders.
• Lead product development process and work closely with DevSecOps, architects, and QA to ship high-quality releases on cadence.
• Work with UX researchers to validate login/onboarding experiences; with sales and customer success to gather market feedback.
• Coordinate go-to-market planning with marketing, training, and support teams.
• Define and track KPIs: authentication success, account takeover incidents, onboarding time, user satisfaction (NPS).
• Use telemetry and customer interviews to refine features and drive continuous improvement.
• Define and evolve enterprise federation strategies using OIDC and SAML, enabling secure, scalable integration with customer identity providers (IDPs) via a centralized Identity Proxy Gateway.
• Collaborate with infrastructure and security teams to manage and enhance the Identity Proxy Gateway that mediates federation and fallback authentication scenarios.
• Ensure graceful support for hybrid identity models, including a secure fallback user store for clients without IDPs.

Qualifications

aka You Have:

• 5+ years in product management of software services, with 2+ years focused on Identity, Authentication, or Access Management (enterprise or CIAM).
• Demonstrated success shipping identity-centric features (SSO, MFA, OAuth/OIDC flows, SAML integrations).
• Familiarity with developer-facing APIs, SDKs, and developer portal requirements.
• Hands-on knowledge of risk-based authentication, threat modeling, and secure software practices.
• Comfortable defining metrics, instrumenting telemetry, and drawing insights from quantitative and qualitative data.
• Exceptional written and verbal skills; able to translate complex technical concepts for non-technical stakeholders.
• Proven ability to influence cross-functional teams without formal authority.
• Experience designing or managing identity federation architectures using OIDC and SAML protocols, particularly in B2B or multi-tenant SaaS environments.
• Familiarity with proxy-based or brokered identity architectures (e.g., Identity Proxy Gateway, Identity Broker, or central AuthN proxy layers).
• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

Nice to Have

• Prior work at IAM/CIAM vendors (e.g., Okta, Ping, ForgeRock, Auth0) or in large identity teams at enterprises (e.g., Microsoft Identity, AWS Identity).
• Background in regulated industries (finance, healthcare, government) with high compliance demands.
• Familiarity with cloud platforms’ identity services (Azure AD, AWS Cognito) and federation patterns.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $93,391 - $155,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

EEO Statement

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws.