Mental Health (MH) Services Reception Supervisor

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At MHMR Concho Valley, our mission is “Working together to help people help themselves.”

If you are serious about making a difference, we guarantee you'll love being a part of the MHMR Concho Valley .

This position is responsible for the following duties:

• Managing incoming phone calls;
• Scheduling appointments;
• Successfully and consistently backfilling clinic appointment vacancies;
• Completing daily appointment confirmation calls;
• Preparing appointment reminder cards;
• Maintaining patient routing slips;
• Managing lab appointments;
• Assisting new patients with required paperwork;
• Security oversight of lobby;
• Responsible for completing clinic purchase requisitions;
• Opening/stamping/distributing daily mail;
• Completing clinic open/close procedures;
• Managing inventory of office supplies;
• Managing petty cash;
• Supervising AMH and CMH Receptionists
• Distributing and collecting patient satisfaction surveys

EDUCATION, TRAINING, & EXPERIENCE

• Graduation from accredited high school/GED.
• Some Business/Commercial College preferred.
• A minimum of 1-year experience as a receptionist or basic business training equivalent.
• Bi-lingual (English/Spanish) speaking applicants preferred.
• Supervisory experience preferred.

ESSENTIAL TASKS

• Experience working with a multi-line phone system.
• Strong PC skills.
• Outstanding organizational skills.
• Demonstrated ability to work comfortably in a fast-paced environment with a high volume of client interaction.
• Excellent customer service skills.
• Effective multi-tasking skills.
• Punctuality is a MUST!

REQUIREMENTS

• Valid Texas Driver's License required.
• Must not have more than 3 moving violations in the last 3 years.
• Must be insurable and remain insurable on Center's insurance.
• Must be able to pass a background check.

SHIFT

Monday through Friday, 8 a.m. - 5 p.m.

BENEFITS

We offer a competitive salary and comprehensive benefit package including medical, dental, and life insurance, retirement and 457 plan, other voluntary benefits, vacation, employee choice days, sick time off and holidays.

APPLICATION PROCEDURES

All applicants applying for positions at MHMRCV, please select "Apply on Company Site", then follow the steps and attach resume.

CLOSING DATE

Open until filled.

For questions, please email [email protected].

Convictions related to any sexual assault, aggravated assault, drug related offense, murder, theft, battery, or any other crime involving personal injury; injury to a child, elderly individual, disabled individual, or threat to another person; abandoning or endangering a child; and aiding suicide, may make you ineligible for employment in positions, in direct contact with consumers of MHMR Services for the Concho Valley. The names of all prospective employees are cleared through the Texas Department of Public Safety to determine the existence of such records. Falsification of the application for employment is grounds for dismissal. Ask the personnel office for further information. For insurance purposes, driving records will be checked on all employees that are required to drive as stated in their position description. If an employee is determined to be uninsurable, employment may be dismissed.

MHMR Concho Valley is a trauma informed organization dedicated to creating and maintaining a safe, calm, and secure environment with supportive care, a system-wide understanding of trauma prevalence and impact, recovery and trauma specific services, and recovery-focused, consumer-driven services that applies to all staff, volunteers, contracted providers, and community partners. MHMR Concho Valley has made an implicit commitment to prevent and reduce suicide deaths among individuals served by the Center through applying the elements of safer suicide care outlined the Zero Suicide Framework (lead, train, identify, engage, treat, transition, improve).

EQUAL OPPORTUNITY EMPLOYER