Customer Service Representative
- Address customer complaints and issues promptly and professionally, striving for quick and satisfactory resolutions.
- Assist in preparing, reviewing, and processing import and export documentation for food product storage and distribution.
- Ensure administrative compliance with customs regulations, food safety standards, and trade laws.
- Liaise with customs brokers, freight forwarders, and logistics partners.
- Maintain records for audits, inspections, and regulatory reporting.
- Monitor shipment status and resolve documentation discrepancies or delays.
- Support cold-chain and storage compliance through proper documentation handling.
- Identify and resolve issues affecting overall service to our customers.
- Generate reports per customer requests.
- Escalate complex problems to the appropriate personnel when necessary.
- Maintain clear and open communication channels with customers, colleagues, and management regarding order status, inventory levels, and any other relevant information.
- Support billing accuracy by verifying order details, accessorial charges, and documentation.
- Collaborate with Operations and Shipping & Receiving team members to achieve departmental goals and objectives.
- Keep accurate records of customer interactions, requests, requirements, transactions, and inventory movements using company systems and databases
- Adhere to safety protocols and guidelines to ensure a safe working environment.
- Report any safety hazards or concerns to the appropriate personnel.
- Must be 18 years or older.
- Minimum of 6 months’ Customer Service experience in a Warehouse, Distribution or Logistics organization; ideally dealing with food storage and distribution.
- Import/Export coordination experience highly preferred.
- Fluent in both English and Spanish, including written and verbal communication.
- Strong computer skills with understanding of the MS Office programs.
- Experience working with a Warehouse Management System (WMS) highly preferred.
- Solid written and verbal communication skills
- Must have good attendance record and good work ethic
- Ability to be flexible with schedule including the ability to work both early and late as well as weekends when business demands are at their peak.
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