Latam Benefits Senior Analyst

: Latam Benefits Senior Analyst

Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

We are looking for a HR Services Senior Associate - Latam Benefits will oversee and administer Benefits Process in Latam. The HRS Senior Associate for Benefits at Equinix will be responsible for supporting employees with their benefits queries, working with our partners and insurers, administering various benefits plan and will have the opportunity to work and contact with multicultural teams.

What you'll be doing

• Highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Responsible for the execution of all HR services and processing queries up to Tier 2. Assists with Tier 3 queries and special projects
• Oversee the day-to-day administration of employee benefit programs, including health insurance, life insurance, meal and food vouchers and other allowances in Latam countries;
• Understand end to end processes deeply and can easily assist in all steps of a multiple step process. Supports full region;
• Collaborate with internal teams, external vendors and brokers to ensure the smooth operation of benefits program;
• Support employees with their Tier 2 questions and requests through our Case Management System.
• Create and improve the internal knowledge about benefits processes;
• Create, improve and keep update the HR articles and guides on benefit-related matters;
• Ensure employees are enrolled in their benefits;
• Work closely with benefits vendors and brokers to resolve issues and optimize service delivery;
• Benefits invoices management;
• Understands and executes on SLA and KPI's
• Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines
• Understands and follows compliance requirements for SOX, Employee Data Governance, and other policy requirements
• Ensures data accuracy and integrity with all communications and stakeholder support
• Act proactively and preventively in benefit negotiation and market feasibility and best practices of the inclusion of benefits in Latin America countries

What we'll expect from you

• Bachelor's degree
• Fluent Spanish and English
• Solid knowledge and ability in negotiation
• Experience in benefits administration in Latin America countries

Why Equinix

Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.