IT Help Desk Support POST NUMBER: 471044
We are seeking a Help Desk Support candidate to provide tier 1 support for our client.
Role Overview
- Provide first-line technical and operational support to end users
- Serve as the primary contact for common access, account, and usability issues
- Resolve routine requests independently while escalating more complex issues to appropriate technical teams
- Deliver professional, timely, and user-focused support in a structured support environment
Qualifications & Skills
- High school diploma or equivalent required; associate or bachelor’s degree a plus
- Previous help desk, customer support, or technical support experience preferred but not required
- Strong attention to detail, especially when managing access and permissions
- Clear written and verbal communication skills with a customer-service mindset
- Ability to follow documented procedures and work within defined processes
- Comfortable working in ticketing systems and learning new tools quickly
- Basic proficiency with Microsoft Office (Outlook, Word, Excel)
- Ability to manage multiple requests while meeting response-time expectations
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