Client Experience Specialist (Veterinary Receptionist)

: Veterinary reception with added focus on client experience.

Description

TITLE: Client Experience Specialist POSITION: Full-time COMPENSATION: Non-exempt (hourly) REPORTS TO: Business Director POSITION SUMMARY The Mid-Cities Animal Urgent Care's Client Experience Specialist is primarily responsible for care of our human clients. A successful candidate has the ability to direct, prioritize, and manage multiple patients simultaneously. Soft skills include working with clients, patients, veterinarians, animal care specialists, Business Director and the Managing Partner. Aptitude and the ability to work in a fast-paced, innovative, and flexible environment are preferred. Employees that are detail-oriented with a strong dedication to safety and patient care will meet with success. KEY RESPONSIBILITIES The qualified animal care specialist will successfully perform the following functions:

• Greeting clients when entering the building.
• Moving patients from the lobby to exam rooms or kennels.
• Answering phones and text messages in a timely manner.
• Managing the appointment book and walk-in queue.
• Forward booking appointments.
• Thorough knowledge of the practice management and telecommunication systems.
• Other facets of client experience care as they arise.
• Cross-trained in basic animal handling and technical work.
• Cross-trained in use and care of the diagnostic equipment.
• Responsible for keeping the clinic in a clean and orderly state.
• Additional duties as may be assigned.

WORKING CONDITIONS The successful candidate will have the ability to:

• Work and adhere to a smoke-free, alcohol-free, and drug-free workplace.
• Wear PPE as required.

• Able to lift 50 pounds on occasion.
• Ability to sit, stand, move over uneven terrain, climb stairs.
• Able to stand for up to 4 hours at a time and through the majority of an assigned work shift.
• Flexible work schedule with the ability and willingness to work weekends or holidays if assigned.
• Maintain confidentiality of all information received or learned while working at Mid-Cities Animal Urgent Care.
• Ability to work both independently and in a team environment.
• Ability to meet regular attendance requirements.

ORGANIZATIONAL COMMITMENT The successful candidate will:

• Foster a culture of respect.
• Focus on Safety.
• Assist in improving Company's culture of safe working habits.
• Report any and all safety incidents immediately to management.
• Be alert, look for, and report any unsafe conditions.
• Watch out for and assist with the safety of colleagues and others.
• Focus on the Client. Demonstrate awareness of the importance of client satisfaction.
• Understand client needs and provide instructions to client as directed.
• Treat clients and fellow employees with courtesy and respect.
• Seek new ways to add value to the Company's products and services.
• Focus on Quality. Take personal responsibility for producing the highest quality work.
• Consciously avoid waste of company resources.
• Practice continuous improvement and Teamwork.
• Take initiative to help others and make contributions to the team. Place the success of team over any personal goals.
• Ask and seek opportunities to assist colleagues.

EDUCATION

• A High School diploma is required. College degree preferred or 2-year technical degree.

It is the commitment of Mid-Cities Animal Urgent Care to ensure fair and equal treatment for everyone in our employ. We believe employment, training, and promotion opportunities should be available to all persons without regard to race, age, religion, gender, color, national origin, creed, disability, sexual orientation, or military status. Our selection, training, promotion, and other employment practices are based on job-related qualifications. Our employment solicitations affirm that we are an equal opportunity employer. The Company strives to comply with all laws that regulate employment practices, and we are committed to compliance with Title VII and The Americans With Disabilities Act (ADA). To this end, we conduct all recruitment in an ethical, professional, and non-discriminatory manner. Those requiring assistance in completing an application form or accommodation to participate in employment interviews, because of disability, will be accommodated to the extent possible and required by the ADA. Efforts are made to provide reasonable accommodations to those who can perform the essential tasks.

Salary

$14 - $22 per hour