Program analyst

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Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.

About this opportunity:

We are seeking a detail-oriented and curious Program AI Analyst for the Americas AI Acceleration Hub within Ericsson’s Strategic Projects and Transformation Unit. This role offers you the chance to build foundational AI expertise, collaborate with senior leaders, and grow in one of the fastest-developing areas of technology. You will support program operations by analyzing data, identifying valuable AI opportunities, and ensuring the successful implementation of AI-driven solutions.

As a key contributor to Ericsson’s AI Acceleration Hub, you’ll work directly with cross-functional teams to prioritize use cases, monitor success metrics, and champion adoption efforts across business units. This role provides a unique opportunity to fast-track your career in enterprise AI, with mentorship and global exposure along the way.

What you'll do:

• Analyze AI program data to identify trends, gaps, and opportunities for enhancing adoption and measurable business outcomes.
• Support prioritization of use cases, focusing on areas such as customer experience optimization and network efficiency.
• Facilitate workshops and sprints to gather insights, collaborate with stakeholders, and translate findings into actionable recommendations.
• Track program success metrics, providing reporting and feedback to ensure alignment with strategic goals.
• Collaborate with technical teams to enable seamless integration of generative AI solutions into operational workflows.
• Execute tasks that bridge strategy and implementation, ensuring AI programs run efficiently while delivering measurable impact.
  
  

The skills you bring:

• 2–4 years of experience in program analysis, operations, or related roles, preferably in a technology-driven environment.
• Bachelor’s degree in Business Administration, Computer Science, Analytics, or related disciplines.
• Strong problem-solving abilities fueled by curiosity and an eagerness to learn and adapt quickly.
• Effective communication skills, with a focus on engaging with both technical and non-technical stakeholders.
• Exceptional organizational skills, with the ability to manage competing priorities and deliver timely results.
• Beginning-to-intermediate proficiency in tools such as Python, SQL, and Excel for basic data analysis.
• Familiarity with AI-related concepts like machine learning, data optimization, or generative AI, with a willingness to deepen understanding.
  
  

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano

Job details: IT Project Manager

Job Stage: Job Stage 5

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.