Sr. UX Researcher

Position: Sr. UX Researcher
Location: Fort Worth, Texas
Duration:Longterm Ongoing Contract
Job ID: 73120
Structure: Hybrid role - 3 days onsite

Job Overview:
The Sr. UX Researcher will be a key member of the Digital Customer Experience team within the Customer Experience Organization. This role involves driving user experience for customer and employee-facing applications. The ideal candidate is a thoughtful, empathetic, and experienced UX professional with extensive knowledge of UX best practices, user research methods, data analysis, and UX strategy. This position requires a strong advocate for intuitive product design and a mentor who can effectively guide product portfolios.

Responsibilities:

• Collaborate with Product Owners, Product Designers, and stakeholders to understand business problems and advocate for user experience.
• Develop and execute research strategies to achieve product portfolio objectives and key results (OKRs).
• Conduct discovery and evaluative research to uncover product insights ahead of development.
• Perform qualitative UX research using methods such as usability tests, heuristic evaluations, user interviews, contextual inquiries, and competitive analyses.
• Conduct quantitative UX research using surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing, and unmoderated usability tests.
• Present actionable insights to product teams based on research outcomes.
• Utilize analytical tools like Adobe Analytics and Quantum Metric to gather data insights.
• Create and update personas, customer journey maps, and service blueprints to maintain customer-centric focus.
• Work in a self-guided Agile environment across multiple initiatives and ceremonies.
• Benchmark product performance with quantitative UX metrics and proactively address customer feedback.
• Scale UX research by building infrastructure, educating others, and contributing to Research Ops.
• Utilize research software and hardware, including eye-tracking equipment and participant recruitment resources.

Qualifications:

• Bachelor's degree in human-computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology, or related discipline.
• Minimum of 3 years of experience in applied user experience research at large enterprises or highly matrixed organizations.
• Strong understanding of user-centered design, qualitative and quantitative research methods, and analytical skills.
• Proficiency in remote unmoderated testing tools and moderated testing devices and platforms (e.g., UserZoom, UserTesting, Userlytics).
• Familiarity with modern design and prototyping tools (e.g., Figma, Zeplin, Flinto, Sketch, Adobe CC).
• Excellent written and verbal communication skills with proven ability to collaborate across disciplines and roles.
• Ability to present work clearly and compellingly to stakeholders, citing best practices, testing data, or business requirements.

Preferred Qualifications:

• Master's degree or Ph.D. in a related discipline.
• 5 years of experience in applied user experience research at large enterprises or highly matrixed organizations.
• Experience in creating research strategies aligned with product objectives and key results.
• Project management skills with the ability to set objectives and deliver on time.
• Experience scaling research practices and building a product benchmarking program.
• Proficiency in analytical dashboards and tools (e.g., Adobe Analytics, Quantum Metric).
• Knowledge of Artificial Intelligence (AI) and its application to UX practices.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
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Pay Range: $75 - $80

The specific compensation for this position will be determined by several factors, including the role's scope, complexity, and location; the cost of labor in the market; the candidate's skills, education, training, credentials, and experience; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision, and 401K contributions, as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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