Customer Centric Solutions Business Planner

Job Summary

Are you passionate about driving strategic customer outcomes through professional services? Join our team as a Aerospace, Defense and Government Services Engagement & Planning Leader, where you will play a pivotal role in shaping and executing customer programs and services engagements. This role blends strategic planning with proactive engagement, enabling long-term customer success and growth across a diverse portfolio of accounts. You'll collaborate with cross-functional teams to design impactful programs, qualify opportunities, and ensure seamless execution that delivers measurable business value.

In This Role, Your Responsibilities Will Be:

• Engage with customers, partners, and internal stakeholders to qualify and shape custom solutions design and deliveries.

• Collaborate with global sales teams to assess, evaluate and plan large customer centric projects and programs.

• Drive the project steering group approval process and deliver required artifacts to the delivery team.

• Work with business and technical leaders to define project budgets, milestones and objectives ensuring alignment with financial targets.

• Develop and communicate Statements of Work, program plans, KPIs, and executive summaries to internal and external stakeholders.

• Champion customer success by proactively identifying opportunities to enhance value delivery, ensuring alignment between customer objectives and service outcomes, and driving continuous improvement across engagements. Work with legal and contracts teams to develop contractual agreements with customers

• Collaborate with legal and contracts teams to structure, negotiate, and finalize comprehensive contractual agreements that support strategic initiatives, mitigate risk, and ensure compliance with organizational policies and industry standards.

Who You Are:

You take ownership of outcomes and ensure accountability across complex engagements. You analyze diverse inputs to define problems and craft strategic solutions. You make sound decisions even with incomplete information and build strong relationships across functions, cultures, and geographies.

For This Role, You Will Need:

• Minimum of 5 years of experience in professional services, planning, or customer engagement roles.

• Proven ability to lead cross-functional teams and manage complex customer programs.

• Strong communication and stakeholder management skills.

• Experience developing Statements of Work.

• Experience with forecasting, budgeting, and ROI analysis.

• Bachelor's degree in Engineering , Business, or a related field.
• Authorized to work in the United States without sponsorship now and in the future
  • Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Preferred Qualifications that Set You Apart:

• Familiarity with NI's platform, solutions and services portfolio.

• Advanced degree ( Engineering, MBA or equivalent) is a plus.

• Experience with program management tools and methodologies.

• Ability to navigate matrixed organizations and influence without authority.

• Experience with reviewing, negotiating, and executing contracts within the Aerospace Defense and Government industries .

• US P erson

Our Culture and Commitment to You:

At Emerson, we foster a culture of innovation, collaboration, and continuous learning. We are committed to creating an inclusive environment where every employee feels valued and empowered. Our benefits include flexible work arrangements, professional development opportunities, comprehensive health coverage, and a strong focus on work-life balance. Join us and be part of a team that's shaping the future of technology and customer success.

ABOUT US

WHY EMERSON


Our Commitment to Our People


At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.


We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.


Work Authorization


Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.


Equal Opportunity Employer


Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.


Accessibility Assistance or Accommodation


If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.


With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!


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