Customer Engagement Advocate - August 24th

Job Description

Job Description

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

Customer Engagement Advocate

Learn about A Day in the Life of a Lantern Care Advocate!

A Customer Engagement Advocate (CEA) — similar to a patient advocate or customer service coordinator — helps members navigate the surgical process, from answering questions and explaining benefits to coordinating with physician offices and provider selection. You'll be the face of the company for our members, bringing high energy, genuine empathy, and sharp problem-solving to help make a stressful process feel manageable. This role is a great fit for someone who thrives in a fast-paced, customer-first environment and wants to make a real difference in healthcare.

Location : Dallas, TX | USA | Full-time Onsite

Compensation: Starting at $20.00–$24.00/hour based on experience, + competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.

Shift Schedules:

• Monday–Friday, no weekends
• 6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM (paid at your regular rate)
• After training, you'll be assigned a 9-hour shift within a 7 AM–8 PM window
• Occasional rotation covering a 1:00 PM–10:00 PM shift

This is a 100% onsite position.

What a day in the life looks like :

• Engage and educate new and existing members on our surgery offering, making sure benefits are clearly understood
• Coordinate appointments and travel for members, including venue selection
• Assist with provider selection
• Follow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate department
• Work with highly sensitive information while maintaining Protected Health Information (PHI) compliance

Requirements :

• High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
• 1–3 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Bilingual (Spanish & English) preferred

In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:

• Parking Reimbursement - $150/month
• Onsite Paid Training
• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
• Free onsite Gym membership

#LI-MM1

#LifeAtLantern

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT , individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.