Credit & Collection Analyst
Roles & Responsibilities
- Proactively monitor and reconcile customer accounts.
- Identify and facilitate resolution of disputed receivables.
- Provide timely and professional support to customer account queries.
- Maintain accurate and up-to-date documentation of customer accounts.
- Escalate issues to internal teams and senior management as needed.
- Recommend process improvement opportunities to the manager.
Experience Required
- Minimum 2 years of experience in commercial collections.
- Experience working in a Global Business Services (GBS) environment is preferred.
- Prior experience with SAP is advantageous.
Skills & Certifications
- Fluent in French (written and verbal).
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Superior customer service orientation.
- Attention to detail and goal-driven mindset.
- Strong organizational and administrative capabilities.
- Proficient in Microsoft Excel; familiarity with full Microsoft Office suite preferred.
- Knowledge of collection techniques (e.g., skip tracing).
- Ability to multitask, prioritize, and adapt in a dynamic environment.
- Self-motivated with the ability to work both independently and collaboratively.
Eligibilities & qualifications
- High School Diploma or equivalent.
- Fluency in French.
- Bachelor’s degree in Finance, Accounting, or Economics.
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