Service Advisor
Job Description
Job Description
Job responsibilities to include (but not limited to):
- Be an ambassador for the Premier1 Automotive brand and its core values
- Greet/respond to customers in person, on the phone, or email using established guidelines and processes
- Follow-up with customer inquiries within 10 minutes
- Document customer concerns, open service ticket, and work with Technicians and Operations Manager to assign ticket to technician as appropriate
- Communicate vehicle diagnosis, repair recommendations, and regular status updates to customers in a timely manner
- Follow-up with customers to ensure their repair and service needs are met
- Meet and Exceed customer service expectations of our customers every time
- Order parts
- Other duties and responsibilities, as assigned
We offer:
- Benefits package including Healthcare, dental, vision.
- A one-of-a-kind business, designed from the ground up around its customers and employees
- A brand-new and state-of-the art facility featuring a children’s play area, Wi-Fi, massage chairs, and other amenities
- Industry leading training and career development opportunities
Requirements:
- High-school diploma or equivalent
- Solid track record of providing exceptional customer service
- Must be able to work in a fast paced environment
- Automotive experience preferred
- be able to work at least 2 Saturday’s per month (8am-Noon)
- Have a valid driver’s license and maintain a safe driving record
- Be able to pass a pre-employment screening including a background check. Premier1 promotes a drug-free work environment.
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