Sales Technician

Job Description

Job Description

We are seeking an experienced Lead Technician / Supervisor to join our growing team. This key role is responsible for leading and overseeing projects from start to finish, ensuring quality work, safety compliance, and customer satisfaction. The ideal candidate will have a strong background in carpet cleaning or restoration services, including but not limited to fire, water, storm, and mold.

Key Responsibilities:

• Project Leadership and Supervision:
• • Serve as the primary lead, supervising and coordinating restoration technicians, subcontractors, and laborers.
  • Ensure projects are executed according to the company’s standard operating procedures, safety guidelines, and client specifications.
  • Assign tasks, monitor progress, and ensure high-quality results across all stages of the restoration process.
• Technical Expertise and Execution:
• • Perform water extraction, structural drying using specialized equipment and techniques.
  • Set up and operate drying equipment, including dehumidifiers, air movers, and other specialty equipment.
  • Accurately document moisture readings, equipment usage, and project details using restoration management software.
• Customer Communication and Support:
• • Act as the primary point of contact for clients, providing regular updates on project status, scope changes, and timelines.
  • Address client questions and concerns with empathy and professionalism, ensuring a positive customer experience.
  • Conduct on-site walkthroughs with customers upon project completion, ensuring all expectations are met or exceeded.
• Documentation and Reporting:
• • Complete detailed project documentation, including job notes, change orders, daily logs, and final reports.
  • Maintain accurate records of materials used, labor hours, and equipment deployed.
  • Report project status, challenges, and recommendations to management in a timely manner.
• Team Development and Safety Compliance:
• • Train, mentor, and develop restoration technicians to enhance their technical skills and job performance.
  • Promote and enforce a culture of safety, ensuring that all team members follow OSHA guidelines and company safety protocols.
  • Identify and resolve on-site safety hazards, escalating issues as necessary to management.

Qualifications:

• Minimum of 2 years of experience in restoration or carpet cleaning (water, fire, mold) or a related field.
• Previous leadership or supervisory experience required.
• IICRC certified
• Strong knowledge of restoration equipment, tools, and techniques.
• Proficiency in restoration management software (Xactimate) is a plus.
• Valid driver’s license with a clean driving record.

Skills and Attributes:

• Strong leadership and team-building abilities.
• Excellent problem-solving and decision-making skills.
• High attention to detail and commitment to quality.
• Strong interpersonal and communication skills.
• Ability to handle physically demanding work environments and respond to emergency situations as needed.

Benefits:

• Competitive salary based on experience.
• 401(k) plan with profit sharing.
• Paid time off and holidays.
• Paid sick days
• Opportunities for ongoing training and career development.
• Company vehicle provided for work use.
• 2% Commission on properties attained

Work Environment:

• Must be able to work in various environments that have experienced water, fire, mold, and other damage.
• Ability to work a flexible schedule, including on-call hours and occasional weekends based on client needs.
• Requires the ability to lift heavy objects, operate machinery, and work in potentially hazardous environments.