Delivery Assistant
- Knowledge of warehouse procedures, requisitions, purchase orders, invoices, cargo securement requirements, and delivery documents.
- Prior delivery assistant experience in a similar industry.
- 1+ years of experience operating material handling equipment.
- Works with delivery drivers to ensure the safe, accurate, and efficient delivery of customer orders.
- Inspects deliveries prior to load to ensure customer orders are accurate and free of damage.
- Assists with loading and unloading merchandise into and out of delivery vehicles when necessary using powered and non-powered material handling equipment.
- Makes customer calls before and during delivery.
- Interfaces with customers regarding orders, including providing proof of delivery and resolving basic customer service issues.
- Relays escalated customer concerns to distribution center leadership.
- Provides exceptional customer service by being polite and professional during deliveries.
- Performs general warehouse duties as needed.
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
- Typically requires overnight travel less than 10% of the time.
- HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
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