Hotel Operator
- Promptly answer telephone calls speaking clear English
- Greet callers with a positive and clear voice
- Listen to ascertain the correct extension
- Reading and using a moderately complex computer console, and direct calls to appropriate line
- Transcribe complete messages and repeat information to verify accuracy
- Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time with the guest
- Page guests and patrons using the public address system in a courteous and understandable manner
- Act as dispatcher for security, guest services, and property operations
- Immediately answer the emergency line, listen to details to identify the nature of the problem, and respond appropriately in accordance with established procedures
- Briefly answer basic inquiries
- File departure registration cards alphabetically and error-free
- Operate facsimile machine to send, receive and log transmissions
- Notify guests using the message function of the computer of the incoming faxes
- Maintain an alert, attentive, calm, and reassuring tone of voice
- Be responsive to guest’s requests by communicating their needs to appropriate departments in a prompt and courteous manner
- Educational/Experience Requirements
- High school diploma or equivalent required, College Degree preferred
- No prior experience required, prior hospitality and/or communications experience preferred
- Abilities Required
- Must be able to work in one place for long periods of time
- Must have basic computer skills, and the ability to speak clearly on the phone
- Disclaimer
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