Senior Customer Success Manager ( US-Based) - Remote

Are you passionate about driving customer success and building strong relationships? We are seeking a Senior Customer Success Manager to join our growing team. In this role, you'll collaborate closely with Sales, Customer Support, Product, and Engineering teams to ensure customers achieve their goals and maximize value from our solutions.

This is a fully remote position, offering flexibility and the chance to thrive in a high-growth, innovative environment. You'll report directly to the Director of Customer Success.

What You'll Do
As a Senior Customer Success Manager, your key responsibilities will include:

Building Relationships: Managing a portfolio of key customers, focusing on adoption, retention, growth, and satisfaction.
Success Planning: Creating joint success plans that align customer objectives with actionable outcomes.
Establishing Trust: Building strong, trusted relationships to highlight the value our solutions bring to customers.
Driving Growth: Collaborating with the Sales team to identify and act on renewal and expansion opportunities.
Guiding the Journey: Leading customers through the implementation, adoption, and renewal phases.
Providing Expertise: Sharing best practices to help customers build their own Center of Excellence.
Collaborating: Acting as a point of contact for escalations and partnering with internal teams to resolve challenges.
Facilitating Learning: Leading workshops and demos to empower customers to get the most out of our solutions.
Monitoring Progress: Tracking success metrics and regularly reporting outcomes to customers and internal stakeholders.
Staying Engaged: Conducting regular check-ins to review progress toward strategic and technical goals.
What We're Looking For
Must-Haves:

At least 5 years of experience in B2B customer success, account management, or consulting in customer-facing roles.
Ability to effectively engage with technical audiences, from end-users to senior executives.
A strong technical foundation, ideally in DevOps and the software delivery lifecycle.
Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
Knowledge of Git and other source control systems.
Excellent interpersonal and relationship-building skills.
A commercial mindset with a proven ability to identify and foster growth opportunities.
Strong analytical and problem-solving skills with great attention to detail.
Outstanding written and verbal communication skills.
A bachelor's degree in a technical field or equivalent experience.
Nice-to-Haves:

Experience with Windows or Linux command-line interfaces.
Familiarity with cloud platforms like AWS or Azure.
Knowledge of tools such as HubSpot, Jira, Confluence, or monitoring tools like Splunk and Datadog.
Experience with database release automation tools.
Start-up experience.
What You'll Enjoy
A fully remote work environment with opportunities for occasional company-wide gatherings.
A home office allowance for remote workers.
Competitive compensation and meaningful equity.
Comprehensive health, vision, and dental benefits (region-specific).
Generous paid time off and paid holidays.
401(k) matching (US-based only).
A no-ego, collaborative culture.
Opportunities for growth and development within the organization.
Why Join Us?
We're on a mission to empower teams to deliver software faster and more efficiently through innovative solutions. Our culture celebrates collaboration, transparency, and fresh perspectives. This is your opportunity to work with cutting-edge technologies, solve challenging problems, and grow alongside a team of dedicated professionals.

If you're ready to make an impact in a dynamic, fast-paced environment, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 45,000.00 Per Year