Lead Desk Clerk - Evenings

Job Description

Job Description

Position Summary: The Lead Front Desk Clerk is responsible for the support and guidance of evening staff of the 24-hour front desk team and some administrative duties. This position will also fulfill all duties of a Front Desk Clerk to include working shifts, interacting with residents, communicating the community policies, and promoting the safety of the community.

Essential Job Functions:

▪ All functions of Front Desk Clerk to include: familiarity with the identity of all residents, responding to resident problems and emergencies as appropriate, fulfilling office functions, interacting with residents to communicate rules as outlined in the lease and community policies, preparing documentation such as incident reports and shift reports, monitoring video surveillance and guest sign-in/sign-outs.

▪ While working regular scheduled shifts during the week, a Lead Desk Clerk is also a resource for Front Desk Clerks to reach out to for support and guidance, and must field and answer internal calls from Front Desk Clerks.

▪ Work closely with the Front Desk Leadership Team by bringing a Front Desk Clerk’s perspective, sharing ideas, and problem solving.

▪ Provide guidance for Front Desk Staff at 9 SRO Communities by fielding questions and problem solving while on duty. Preserve the team’s schedule and integrity by working shifts at all 9 SRO Communities when necessary.

▪ Be shadowed by new Front Desk Clerk staff members and conducting occasional training.

▪ Assist with basic administrative tasks as assigned such as maintaining Front Desk Binders, supply trackers, and other team tools.

▪ Ensure confidentiality of all resident and staff records and information.

▪ Foster professional relationships with all levels of staff, volunteers, and residents.

▪ Provide desk coverage at all SRO’s of Foundation Communities, especially high intensity properties.

Other Duties & Responsibilities:

▪ This job description covers the main responsibilities of the position, however it is not intended to cover every aspect and other responsibilities may be assigned

Minimum Qualifications:

• Must be dependable, reliable, and punctual.

• Must have access to reliable transportation to and from all 9 SRO work locations.

• Exceptional interpersonal skills and human relation skills while also having the ability to deescalate difficult situations, exercise good judgement, maintain self-control, and remain calm in a crisis.

• Enthusiasm, good attitude, trustworthiness, personal integrity, honesty.

• Demonstrated ability to support residents, site personnel, volunteers, peers, and supervisors.

• Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication. Must speak and write in English.

• Must have advanced knowledge of Microsoft Office, smart phones, and basic office equipment, including scheduling software and cloud-based phone systems.

• High school diploma or GED is required.

• Experience in leadership role (preferred).

• Experience on Front Desk Clerk team is strongly preferred.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is seated in an office setting and is regularly required to see, talk and hear. The employee frequently is required to stand, walk, and sit. The employee is frequently required to use hands. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work environment: The work conditions usually take place in a clean, pleasant, and comfortable office setting. The noise level in the work environment is usually moderate. An occupational exposure to blood, or other potentially infectious materials can be expected. May be asked to clean up bodily fluids and insect feces with appropriate training and personal protective equipment provided.

Other:

Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.