Mortgage Payment Processing Representative
- Deliver exceptional client service in a high-volume production environment
- Manage assigned processes and inventory to meet deadlines
- Effectively display the ability to manage time well by completing all work types within the established deadlines, set appropriate work-related priorities, concentrate on the main objectives, and avoid unnecessary interruptions
- Research, collect and fill gaps for missing data to ensure accuracy
- Utilize various tools to analyze, query, and manipulate data according to defined business procedures
- Adhere to all required company and client driven standards and/or Service Level Agreements (SLAs)
- Duties may vary based on area of focus (Payments, Refunds, Procurement, Field Procurement, Non-Escrow, Funds Management, Flood Search, Tax Search, Data Integrity, Commercial Tax, Mail Correspondence)
- Experience with computer-based mortgage and escrow payments processing
- Experience in a high-volume production driven work environment
- Experienced with successfully meeting and/or exceeding production requirements/metrics
- Experienced working successfully in a deadline-oriented role
- Experienced meeting required Service Level Agreements (SLA) for client
- Client service experience
- Experience researching and analyzing data
- Experienced with 10-key, data entry experience
- 40 (+) WPM typing skills
- High School Diploma
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