Loan Coordinator

Company Description

LendingUSA is a fintech company that provides smart financing solutions at important moments in life. Founded in 2015, LendingUSA offers a seamless financing solution with access to loan decisions in seconds, promotional financing terms, and low monthly payment options. They have enrolled over 10,000 merchants nationwide and served over 150,000 borrowers, with a consumer rating of 4.7 out of five stars.

About The Role

We are seeking a highly motivated and detail-oriented Loan Coordinator to join our team. In this role, you will be the bridge between clients, internal staff, and merchants—ensuring loan applications move smoothly from start to finish. The ideal candidate is skilled in loan processing, thrives in a fast-paced environment, and is passionate about delivering excellent customer service.

Location

LendingUSA is a fully distributed company, and this role is 100% remote. Team members work from across the United States, and this position does not require relocation or in-office attendance. Candidates must be able to perform their duties effectively in a remote work environment and maintain reliable internet access.

Compensation

Salary Range: $37,000 – $44,500 USD*
Commission: Up to $3,000 USD per month, based on performance.

Note : The compensation range listed for this position represents a good faith estimate of the minimum and maximum at the time of posting. Actual pay may vary depending on factors such as the candidate's skills, experience, and geographic location, as well as internal equity.

Key Responsibilities

• Contact consumers to assist with application submission.
• Collect additional information and/or documentation needed to extend loan offers.
• Efficiently follow up on all assigned loan applications in a timely manner.
• Meet monthly performance goals and minimums as set by management.
• Perform accurate and extensive data entry, including detailed customer communication notes.
• Communicate with internal staff, borrowers, merchants, and other agents to resolve closing issues.
• Manage inbound and outbound phone calls and emails, averaging 90+ calls per day.
• Complete all required compliance training and stay current on regulatory policies and procedures.
• Perform other duties as assigned by the company.

Qualifications & Skills

• Minimum of 3 years of experience in consumer financing, loan processing, and/or sales.
• Background in debt settlement is a plus (not required).
• Solid understanding of lending principles: loan processing, underwriting, credit review, and compliance.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple loan approvals simultaneously.
• Excellent phone presence and customer service abilities.
• Detail-oriented, organized, and adaptable to change.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Strong time management and goal-oriented mindset.
• Proven ability to build and maintain effective relationships with diverse individuals.

Why Join Us

• Opportunity to work with a supportive and driven team.
• Fast-paced environment where no two days are the same.
• A role that directly contributes to company growth and client success.

Benefits

Eligible employees are offered a comprehensive benefits package, which currently includes:

• Medical, dental, and vision insurance.
• Life Insurance.
• 401(k) with Company match.
• Paid parental leave.
• 8 Paid Company Holidays.

Equal Employment Opportunity

We are an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, genetic information, disability, medical condition, military or veteran status, or any other characteristic protected under applicable federal, state, or local laws.

Reasonable Accommodation

In accordance with the Americans with Disabilities Act (ADA), California's Fair Employment and Housing Act (FEHA), and other applicable laws, we provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances. If you require accommodation during the application or interview process, please include requests in the cover letter.

Background Check Disclaimer

Employment with the company is contingent upon the successful completion of a background check, which may include verification of employment history, education, and other relevant information in compliance with applicable law. Any offer of employment is conditional until the background screening process is complete.

At-Will Employment Statement

Nothing in this job posting or in any related communication creates an employment contract or guarantee of employment for any definite period. Employment with the company is at-will, meaning either you or the Company may terminate the employment relationship at any time, with or without cause or notice, except where prohibited by law.

Seniority level

Associate

Employment type

Full-time

Job function

IT Services and IT Consulting