Leasing Agent

Job Description

Job Description

Description:

Job Title: Leasing Agent

Department: Operations

Report to: Property Manager

As a Leasing Agent you're creating first impressions, building relationships, and helping people find their perfect home. You'll be the go-to person for prospects, a trusted guide for new residents and a key player in keeping our community vibrant and welcoming.

At Nolan Living, we create communities where people feel at home. With over 30 years of experience and more than 6,500 units across the Midwest and Texas, we're proud of our reputation for excellence, integrity and a whole lot of heart. Our team of 200+ professionals is passionate about making every resident experience exceptional and we're looking for someone just like you to help us do it.

Why Join Nolan Living?

• Competitive compensation package monthly commission potential
• On site housing discount beginning at 30%; increases with tenure
• Vacation and PTO policy
• Up to 15 paid holidays
• 401K employee match
• Health, dental & vision insurance
• Company paid life insurance
• Health Savings Account with company match
• Flexible Spending Account
• Training and development program

Ready to take your career to the next level? If you're a people-person with a passion for helping others and a flair for follow-through, we'd love to meet you. Apply today and help us make our community feel like home for everyone who walks through the door.

What You'll Be Doing - Duties and Responsibilities:

• Answer all incoming calls.
• Log all prospect calls in OneSite or Property Notebook.
• Assist prospects over the phone or in person.
• Follow up on pending applicants daily.
• Fax locators current specials three times a week.
• Have move in files ready for scheduled move ins.
• Walk all move ins and ensure the apartment meets Nolan standards and is ready for the new resident.
• Put move in gifts in scheduled move in apartments.
• Outside marketing efforts: Visit area businesses and colleges on a weekly basis.
• Update internet ads on an as needed basis immediately after market study is approved.
• Guest cards follow-up daily to include mailing thank you cards within 24 hours of tour, emailing new specials and follow up phone calls.
• File all leasing paperwork as it is generated.
• Complete work order call backs daily.
• Maintain supply of pre-assembled rental packets and move in files.
• Attend and participate in all resident functions.
• Deliver daily birthday balloons and birthday cards to applicable residents.
• Monitor the video library to ensure residents return videos timely. Call residents who are late returning videos.
• Schedule and select the exchange of movies with vendor.
• Monitor package room. Notify residents with packages left at the office for more than 2 days.
• Complete new move in callbacks weekly to ensure previous weeks move ins are satisfied with their new apartment.
• Check mini models and target apartments on a weekly basis to ensure they are pleasing and that the make ready meets Nola Standards.
• Move mini models as needed.
• Maintain a 40% or above closing ratio.
• Insure that local, state and federal laws for resident file documentation are followed.
• Maintain satisfactory scores on all mystery shopping reports.
• Complete all marketing strategies as outlined in the Quarterly Marketing Plan.

Minimum Job Requirements:

• Must have a high school diploma or GED or at least 6 months of experience that is directly related to the duties and responsibilities specified.

What You'll Bring - Knowledge, Skills and Abilities Required:

• Multi-tasking Master: Juggle daily tasks with ease and keep everything running smoothly.
• Customer Relations Pro: Build strong relationships and provide top-notch service.
• Payment Handling Expert: Secure and manage payments responsibly.
• Fast-Paced Performer: Excel in a dynamic, high-energy environment.
• Objection Overcomer: Confidently respond to and overcome closing objections.
• Independent Thinker: Use your judgment and maintain confidentiality.
• Tech-Savvy: Learn and use software like Excel, OneSite, Word, and more.

Working Conditions and Physical Effort:

• Work is normally performed in a typical interior/office work environment.
• No or very limited exposure to physical risk.

Equal Opportunity Employer

At Nolan Living, we celebrate diversity and are committed to creating an inclusive environment for all employees. We're proud to be an Equal Opportunity Employer.

Background Check and E-Verify Notice

As part of our commitment to a safe and secure workplace, all offers of employment at Nolan Living are contingent upon the successful completion of a background check. Additionally, Nolan Living participates in the E-Verify program to confirm the employment eligibility of all new hires.

· Strong Leasing Consultant experience at ‘A’ class or luxury sites is required. (2 years)

· Excellent communication and interpersonal skills

· Detail oriented and highly organized

· Strong customer service skills

· Skilled in time management and the ability to prioritize tasks

· Solid understanding of anti-discrimination housing laws

· Ability to work weekends and some evenings for events

· Bilingual in English and Spanish is a plus.

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