Customer Care
Job Description:
· Customer Project Specialist
· M-F 8.00 am-5.00 pm
· Job Overview: This position is accountable for ensuring customers receive the best possible service.
· By reviewing order content and customer needs the individual commits to a shipment date. Software aids in the decision process however attention to detail and accurate data entry is imperative.
· Timely and accurate communication to project managers and sales representatives provides needed information to the customer on order status.
· Commits to scheduled ship dates to achieve customer needs and balance plant loading.
· Schedules incoming orders (new and change orders).
· Attends production meetings to review order status.
· Communicates information to project managers and sales representatives in a timely fashion.
· Utilizes a base knowledge of client products and their use.
· Maintains accurate and complete documentation of customer communication and action taken.
- Maintain customer request (CR) system and timely feedback to project managers and customers
Requirements
Reviewing order and customers receive and customer request (CR) system and Schedules incoming orders
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