Weekend Office Coordinator

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The Weekend Office coordinator provides general office support with a variety of clerical activities. They will be responsible for monitoring the MLS email account and fulfilling agent requests. They will also be responsible for answering incoming calls, directing calls to the appropriate associate, mail and delivery distribution, and properly opening and closing the office. Essential Job Responsibilities

• Monitor MLS email and fulfill requests accordingly, including entering new listings, price changes, status changes, terminations, etc. in all systems - Matrix, Atlas, Trident, Transaction Manager and HUB.

• Answer incoming calls and direct the caller to the appropriate associate, or to an associate's voice mailbox.

• Provide callers with basic office information when requested such as hours, address, directions, etc.

• Welcome on-site visitors, assist them appropriately, and always provide excellent customer service to both visitors and fellow associates.

• Prepare and assemble CMA books for agents when requested.

• Provide agent assistance when requested.

• Answers incoming calls for the Appointment Desk when requested.

• Other administrative or clerical duties as requested.

Qualifications:

• Must have a minimum of high school diploma or equivalent GED.

• At least 1 full year of relative customer service experience in an office setting required; Experience with multi-line phone system beneficial; Prior real estate industry strongly preferred.

• Must have proper phone etiquette, professional appearance, customer service skills, and the ability to communicate clearly with different audiences successfully and to change gears quickly to support different customers.

• Must have working knowledge of computers, internet experience, and skillful in Microsoft Office 360 products including Outlook, Word and Excel. Able to learn new software programs on an as needed basis such as Adobe Acrobat and proprietary real estate databases. Must know how to organize and maintain digital documents.

• Creative problem-solving skills with the ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.

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